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Customer Service Representative (Call Center)

Austin, TX · On-site

$19 - $19.50/hr

Customer Service Representative (Call Center) Location: Austin, TX 78758 Duration: 2+ Months (Temp-to-Hire) Shift: 8:00 AM - 5:00 PM (Training) | 7:00 AM - 8:00 PM (Post Training) Pay: $19.50/hrs. on ...

MMC Group

Sr. Call Center CSR

East Hartford, CT · On-site

$21/hr

Senior Call Center Customer Service Representative | Sr. Call Center CSR Openings: 5 Location: Onsite Pay: $21.00 per hour Schedule: Monday through Friday, 8:00 AM to 4:30 PM Weekends Off! Are you ...

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How much do customer service representative call center csr jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service representative call center csr in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service representative do in a call center?

A Customer Service Representative (CSR) in a call center assists customers by answering phone calls, responding to inquiries, resolving complaints, and providing information about products or services. They handle a high volume of calls, use computer systems to access customer accounts, and follow company protocols to address issues efficiently. CSRs aim to provide a positive experience, ensuring customer satisfaction and maintaining the company's reputation.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative in a call center, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These skills and qualifications are vital for resolving customer issues efficiently, maintaining positive brand reputation, and ensuring customer satisfaction in a fast-paced environment.

What are some common challenges faced by customer service representatives in a call center, and how can they be managed?

Customer Service Representatives in call centers often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance metrics. To manage these challenges, it's important to develop strong communication and problem-solving skills, stay organized, and utilize available support from supervisors or team members. Many companies also provide ongoing training and coaching, which can help representatives build resilience and improve their ability to resolve customer issues efficiently while maintaining a positive attitude.

What is the difference between Customer Service Representative Call Center Csr vs Customer Support Specialist?

AspectCustomer Service Representative Call Center CsrCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require technical certifications
Work EnvironmentCall center, inbound/outbound callsOnline or in-office, technical or product support
Industry UsageCustomer service, retail, telecomTechnology, software, electronics
Job FocusHandling customer inquiries, complaints, order processingTroubleshooting, technical assistance, product guidance

While both roles involve assisting customers, Customer Service Representative Call Center Csr primarily handles general inquiries and complaints via phone in a call center setting. Customer Support Specialist often provides technical support and troubleshooting, especially in tech-related industries. The roles overlap in communication skills but differ in technical expertise and work environment.

Is remote customer service representative call center csr a stressful job?

Remote customer service representative call center roles can be stressful due to high call volumes, customer complaints, and performance targets. Success in this job often requires strong communication skills, patience, and the ability to handle difficult interactions calmly. However, some employers offer flexible schedules and supportive environments to help manage stress levels.
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Customer Service Representative Call Center CSR jobs near you

Customer Service Representative - Call Center

Abel Personnel, Inc

Harrisburg, PA

$19/hr

Full-time

Re-posted 13 days ago

Job description

Customer Service Representative – Account Support
Harrisburg, PA | Full-Time | Onsite |
  • $19/hour
  • Potential to Earn Remote Flexibility
  • Full-Time Schedule
Looking for a Stable Career with the Potential to Work Remotely?
Join a growing customer support team where reliability, attendance, and performance can lead to remote work opportunities.
Position Overview
In this role, you will manage customer accounts, payments, and support inquiries while delivering a high level of service. Success in this position requires attention to detail, professionalism, and the ability to navigate multiple systems efficiently.
Key Responsibilities
  • Handle inbound customer service calls regarding account balances, payments, and general inquiries
  • Assist with account troubleshooting, including billing and payment-related questions
  • Provide guidance and support to resolve customer concerns professionally
  • Process updates and maintain accurate customer account information
  • Handle account disputes and issue resolution with attention to detail
  • Document all interactions while working across multiple systems in real time
A Day in the Life
You start your day logging into your systems and reviewing any updates from your team. Once your shift begins, you’ll begin taking inbound calls from customers needing assistance with their accounts.
Throughout the day, you’ll:
  • Speak with customers to answer questions, resolve concerns, and guide them through solutions
  • Navigate multiple systems while documenting each interaction in real time
  • Shift between calls and account updates, maintaining both speed and accuracy
  • Handle a mix of straightforward inquiries and more complex situations that require problem-solving and patience
You’ll be part of a structured environment where expectations are clear, support is available, and your performance is measured through consistency and quality. As you build confidence and meet performance goals, you’ll have the opportunity to earn remote flexibility.

Qualifications:
  • Minimum 1 year of customer service experience (call center preferred)
  • Demonstrated stable work history
  • Strong computer skills and ability to multitask across systems
  • Excellent communication and problem-solving abilities
  • Ability to manage challenging conversations with professionalism
  • High level of accuracy and attention to detail
Work Environment
  • Onsite position in Harrisburg, PA to start
  • Opportunity to transition to remote work based on performance and attendance
  • Structured, team-based environment with clear expectations
  • Consistent workflow with measurable performance standards
Why This Opportunity?
  • $19/hour with full-time, consistent hours
  • Full-time, consistent schedule
  • Potential to earn remote work privileges
  • Supportive team environment
  • Paid training
  • Professional growth opportunities
Who Will Thrive Here
  • Candidates with a proven track record of reliability and tenure
  • Individuals seeking a long-term role with stability
  • Professionals who value structure, consistency, and clear expectations
  • Self-motivated individuals working toward remote flexibility as a goal
Apply Today
If you’re looking for a stable opportunity with the potential to earn remote flexibility, we encourage you to apply.
Abel Personnel is an equal opportunity employer.

Keywords: Customer Service Representative, Call Center Representative, Customer Support Specialist, Inbound Call Center, Customer Care Representative, Account Specialist, Billing Support Representative, Customer Service Jobs Harrisburg PA, Call Center Jobs Harrisburg PA, Data Entry, Account Management, Remote Opportunity, Work From Home Potential, Customer Account Support.