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Customer Service Representative Call Center Csr Jobs

vTech Solution

Customer Service Representative

Canton, MA · On-site

$17 - $23/hr

Successful Call Center Customer Service Representative candidates should have the following skills: • Excellent verbal skills, personable over the phone, reliable and able to provide outstanding ...

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Customer Service Representative Call Center CSR information

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How much do customer service representative call center csr jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service representative call center csr in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service representative do in a call center?

A Customer Service Representative (CSR) in a call center assists customers by answering phone calls, responding to inquiries, resolving complaints, and providing information about products or services. They handle a high volume of calls, use computer systems to access customer accounts, and follow company protocols to address issues efficiently. CSRs aim to provide a positive experience, ensuring customer satisfaction and maintaining the company's reputation.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative in a call center, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These skills and qualifications are vital for resolving customer issues efficiently, maintaining positive brand reputation, and ensuring customer satisfaction in a fast-paced environment.

What are some common challenges faced by customer service representatives in a call center, and how can they be managed?

Customer Service Representatives in call centers often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance metrics. To manage these challenges, it's important to develop strong communication and problem-solving skills, stay organized, and utilize available support from supervisors or team members. Many companies also provide ongoing training and coaching, which can help representatives build resilience and improve their ability to resolve customer issues efficiently while maintaining a positive attitude.

What is the difference between Customer Service Representative Call Center Csr vs Customer Support Specialist?

AspectCustomer Service Representative Call Center CsrCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require technical certifications
Work EnvironmentCall center, inbound/outbound callsOnline or in-office, technical or product support
Industry UsageCustomer service, retail, telecomTechnology, software, electronics
Job FocusHandling customer inquiries, complaints, order processingTroubleshooting, technical assistance, product guidance

While both roles involve assisting customers, Customer Service Representative Call Center Csr primarily handles general inquiries and complaints via phone in a call center setting. Customer Support Specialist often provides technical support and troubleshooting, especially in tech-related industries. The roles overlap in communication skills but differ in technical expertise and work environment.

Is remote customer service representative call center csr a stressful job?

Remote customer service representative call center roles can be stressful due to high call volumes, customer complaints, and performance targets. Success in this job often requires strong communication skills, patience, and the ability to handle difficult interactions calmly. However, some employers offer flexible schedules and supportive environments to help manage stress levels.
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Customer Service Representative Call Center CSR jobs near you

Customer Service Representative

JP McHale Pest Management

Buchanan, NY • On-site

$21 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Call Center - Customer Service Representative

Location: Buchanan, NY (On-site. No remote or hybrid work.)

Pay Range: $21 - $23 / hr (depending on experience)

JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.

Qualifications for Call Center Representative:
  • Exceptional customer service and phone skills
  • Excellent communication skills
  • Ability to multitask in a fast-paced call center environment.
  • Strong attention to detail with problem-solving capabilities
  • Strong listening skills
  • Ability to achieve our call center goals.
  • Proficient at typing & comfortable with computers
Responsibilities of the Call Center Representative:
  • Answer inbound customer calls in a fast-paced environment.
  • Empathize & understand customer's urgent need for service.
  • Create Tickets and Schedule the customer's appointment.
  • Answer customer questions and provide service information.
  • Communicate with customers via chat or email.
  • Coordinate and communicate with other internal departments.
  • Be prepared to complete other duties delegated on an as-needed basis.
  • No Pest Control Experience Needed- We will train you!
Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire
  • Paid Holidays
  • Paid Sick Time & Vacation
  • Dental Insurance
  • Vision Insurance
  • Medical Insurance
  • 401 (k) Matching

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions

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