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Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

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How much do call customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a call customer service representative do?

A Call Customer Service representative is responsible for assisting customers over the phone with inquiries, complaints, and support requests. Their main duties include answering calls, resolving issues, providing information about products or services, processing orders, and documenting customer interactions. They play a crucial role in ensuring customer satisfaction and maintaining a positive company image. Excellent communication and problem-solving skills are key requirements for this role.

What are the key skills and qualifications needed to thrive as a call customer service representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are crucial soft skills for managing difficult customer interactions. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to the overall success and reputation of the company.

What are some common challenges faced by call customer service representatives, and how can they be managed effectively?

Call customer service representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and staying calm under pressure are crucial for success in this role. Many organizations provide training and support systems, such as knowledge bases and team supervisors, to help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Call Customer Service vs Call Center Agent?

AspectCall Customer ServiceCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; training on products/services
Work EnvironmentOffice or remote; direct customer interactionCall centers; high-volume inbound/outbound calls
Employer & Industry UsageRetail, telecom, banking, healthcareTelecommunications, tech support, sales
Common Search & ComparisonCustomer support roles, service representativesCall center jobs, telemarketing roles

Call Customer Service and Call Center Agent roles both involve assisting customers via phone, but Call Customer Service typically emphasizes resolving issues and providing support, often in a more specialized or client-focused setting. Call Center Agents usually handle high call volumes, sales, or telemarketing tasks in a call center environment. While overlapping in skills, their primary functions and work settings differ slightly.

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What cities are hiring for Call Customer Service jobs?

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What are popular job titles related to Call Customer Service jobs?

For Call Customer Service jobs, the most frequently searched job titles are:

Call Customer Service jobs near you

Will Call Customer Service Rep (CRL)

Cincinnati, OH • On-site

Oldcastle BuildingEnvelope
Construction Materials Wholesalers • 5 - 10K employees
Learn more about Oldcastle BuildingEnvelopeexternal

$15.25 - $20.75/hr

Full-time

Posted 6 days ago

Oldcastle BuildingEnvelope rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

348th of 547 rated manufacturers

Job description

What You'll Will Get To Do

The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.

Job Responsibilities

  • Maintain broad knowledge of clients, products and services.
  • Document customer interactions and transactions
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
  • Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
  • Answer multi-line telephone in a professional manner
  • Face to face customers interactions
  • Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
  • Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
  • Customer database management - Maintain records of customer interactions, process customer accounts and file documents
  • Other duties as assigned

Qualification Requirements

  • 1 year of office support experience in a customer service role
  • High School diploma or equivalent
  • Ability to work in a fast-paced, team environment
  • Organized and able to keep others organized with ability to prioritize effectively
  • Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
  • Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
  • Utilizes strong time management and organizational skills to successfully multi-task
  • Maintain business poise and professionalism under stressful situations
  • Handle difficult situations and dissatisfied customers in a calm and professional manner.
  • Able to read and perform simple mathematical calculations

What Oldcastle BuildingEnvelope employees say

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Hours and flexibility

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