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Call Customer Service Jobs (NOW HIRING)

vTech Solution

Call Center Customer Service

Canton, MA

$16.50 - $21.25/hr

Call Center Customer Service vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing ...

R.C. Willey

Customer Service Call Center

Reno, NV

$18/hr

Call Center Customer Service RC Willey is seeking a motivated and customer-focused Call Center Representative to join our team and assist customers over the phone. This position requires a dependable ...

BCForward

Call Center/Customer Service

Fort Mill, SC · On-site

$21.46/hr

BC Forward is hiring for Call Center/Customer Service at Fort Mill, SC Position: Customer Service Representative Location: 9726 Old Bailes Rd, Suite 200, 29707A Fort Mill, SC 29707 Duration: 03 ...

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How much do call customer service jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are crucial soft skills for managing difficult customer interactions. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to the overall success and reputation of the company.

What does a Call Customer Service representative do?

A Call Customer Service representative is responsible for assisting customers over the phone with inquiries, complaints, and support requests. Their main duties include answering calls, resolving issues, providing information about products or services, processing orders, and documenting customer interactions. They play a crucial role in ensuring customer satisfaction and maintaining a positive company image. Excellent communication and problem-solving skills are key requirements for this role.

What are some common challenges faced by call customer service representatives, and how can they be managed effectively?

Call customer service representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and staying calm under pressure are crucial for success in this role. Many organizations provide training and support systems, such as knowledge bases and team supervisors, to help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Call Customer Service vs Call Center Agent?

AspectCall Customer ServiceCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; training on products/services
Work EnvironmentOffice or remote; direct customer interactionCall centers; high-volume inbound/outbound calls
Employer & Industry UsageRetail, telecom, banking, healthcareTelecommunications, tech support, sales
Common Search & ComparisonCustomer support roles, service representativesCall center jobs, telemarketing roles

Call Customer Service and Call Center Agent roles both involve assisting customers via phone, but Call Customer Service typically emphasizes resolving issues and providing support, often in a more specialized or client-focused setting. Call Center Agents usually handle high call volumes, sales, or telemarketing tasks in a call center environment. While overlapping in skills, their primary functions and work settings differ slightly.

More about Call Customer Service jobs
What cities are hiring for Call Customer Service jobs? Cities with the most Call Customer Service job openings:
Call Customer Service jobs near you

Call Center Agent - Customer Service

Enterprise Call Center

Fayetteville, NC

$12.75 - $16.50/hr

Full-time

PTO

Posted 4 days ago

Job description

Company Description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

  • High school diploma or GED

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

  • Ability to follow detailed processes and meet performance expectations

  • Strong communication and active listening skills

  • Comfortable navigating computer applications and web-based tools

  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience

  • Bilingual (Spanish/English) preferred but not required

  • Familiarity with phone-based or computer-based support environments


Additional Information

  • Flexible scheduling options after certification

  • Paid training following successful client certification

  • W2 employment structure with payroll, protections, and stability

  • Paid time off and optional supplemental insurance (Aflac)

  • Household telehealth access through MDLive

  • Access to performance-based incentives

  • Career advancement pathways into support, QA, and leadership roles

  • All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

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