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Call Customer Service Jobs (NOW HIRING)

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.50/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No Sales Calls!! * Must provide great customer service * Hourly plus Monthly Bonuses * Full Time with ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No Sales Calls!! * Must provide great customer service * Hourly plus Monthly Bonuses * Full Time with ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No Sales Calls!! * Must provide great customer service * Hourly plus Monthly Bonuses * Full Time with ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No Sales Calls!! * Must provide great customer service * Hourly plus Monthly Bonuses * Full Time with ...

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How much do call customer service jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are crucial soft skills for managing difficult customer interactions. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to the overall success and reputation of the company.

What does a Call Customer Service representative do?

A Call Customer Service representative is responsible for assisting customers over the phone with inquiries, complaints, and support requests. Their main duties include answering calls, resolving issues, providing information about products or services, processing orders, and documenting customer interactions. They play a crucial role in ensuring customer satisfaction and maintaining a positive company image. Excellent communication and problem-solving skills are key requirements for this role.

What are some common challenges faced by call customer service representatives, and how can they be managed effectively?

Call customer service representatives often encounter challenges such as handling high call volumes, addressing difficult or upset customers, and maintaining accuracy while multitasking. Effective time management, active listening skills, and staying calm under pressure are crucial for success in this role. Many organizations provide training and support systems, such as knowledge bases and team supervisors, to help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Call Customer Service vs Call Center Agent?

AspectCall Customer ServiceCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; training on products/services
Work EnvironmentOffice or remote; direct customer interactionCall centers; high-volume inbound/outbound calls
Employer & Industry UsageRetail, telecom, banking, healthcareTelecommunications, tech support, sales
Common Search & ComparisonCustomer support roles, service representativesCall center jobs, telemarketing roles

Call Customer Service and Call Center Agent roles both involve assisting customers via phone, but Call Customer Service typically emphasizes resolving issues and providing support, often in a more specialized or client-focused setting. Call Center Agents usually handle high call volumes, sales, or telemarketing tasks in a call center environment. While overlapping in skills, their primary functions and work settings differ slightly.

More about Call Customer Service jobs
What cities are hiring for Call Customer Service jobs? Cities with the most Call Customer Service job openings:
Call Customer Service jobs near you
Customer Service / Call Center

Customer Service / Call Center

RATP Dev USA

Daytona Beach, FL • On-site

$16/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

RATP Dev USA rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

63rd of 76 rated public transport

Job description

Customer Service $16.00/HR

  • High school diploma
  • 2+ years' call center experience
  • Proven experience as call/care center representative
  • Experience in customer service is essential/ Certifications a plus.
  • Proficient in English; Good knowledge of additional languages or Bilingual a plus
  • Working knowledge of MS Office/Excel/ Scheduling programs/Krono's/ADP/PowerPoint/SharePoint/Talk Desk / Spare or other call center software.
  • Knowledge and understanding of FTA, FDOT, ADA. Title IV, and other transportation guidelines
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Outstanding communication and negotiation abilities
  • Results-oriented approach
  • Excellent organizational skills
  • Excellent Time Management Skills
  • Ability to manage and work under stressful circumstances and pressure.
  • Ability to meet and exceed timelines.
  • Answer questions from clients and provide guidance and feedback.
  • Read Google maps and other mapping software and articulate directions.
  • Anticipate escalation and utilize de-escalation skills, while working with the public.
  • Provides CSR coverage at the Transfer Plaza and supports the front desk operations.
  • Ability to provide presentations and information to the public regarding Flex, Gold, and Fixe Route programs.
  • Distribute schedules for Votran throughout Volusia County.
  • Respond to customer service information requests, complaint, and complimentary submissions.
  • Proficiency answering questions, eligibility requirements, Title IV, and transportation inquiries for Fixed Route, Paratransit, Flex, and sub contactors.
  • Adherence to policies and established procedures.
  • Perform all duties managed and maintained within the care center and retail desk.
  • Daily Call monitoring and ability to receive coaching.
  • Processing orders and payments received daily from customers, for transit services.
  • Willingness to train, learn and support a multifunctioning work environment.
  • Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services.
  • Complete data entry tasks
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Provide dispatch/scheduling when required.
  • Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with management staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Provide excellent customer service to passengers, dispatch/schedulers, and management staff.
  • Professional telephone demeanor and office appearance
  • Other related duties as assigned.

Customer Service $16.00/HR

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to ourTeams.

Critical components:A highly conscientious leader who promotes a diverse and inclusive, positive, respectful, and healthy work environment.

  • Has accountability
  • Excels in Communications
  • Promote Safety and excellence in customer service.
  • Has expertise and technical knowledge?
  • Has Trust and Credibility
  • Is Result Driven
  • Decision Making

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