Entry Level Customer Service Associate

Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU!

Nova Management works with nationally recognized telecommunications companies in the local Sacramento area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well.

Here at Nova Management, we offer every employee the unique opportunity to receive in-house training starting at ground level and extending through leadership and management training. Customer Service Associates lead our team in engagement, sales, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.

As our Entry Level Customer Service Associate, you will learn:

• All telecommunications client product knowledge
• How to answer customer questions
• The sales cycle and how to complete customer sales
• Professional development practices
• How to take your communication skills to the next level
• How to work with sales and marketing teams along with other Customer Service Associates within the office
• Human resources elements
• Other operational responsibilities may be assigned

Requirements of the Entry Level Customer Service Associate:

• High school diploma or GED equivalent is not a requirement but is a plus
• 0-1 years of experience working in customer service, sales, retail, or hospitality
• A student mentality and willingness to learn
• Must be passionate about working with others
• Ability to work individually and as part of the Customer Service Associate team
• A drive for professional growth

Joining our team as a Customer Service Associate will involve working directly with our clients and local community to determine service solutions for current and potential customers! We always focus on communication, learning, and realistic expectations with new team members. Apply today for consideration as a potential Customer Service Associate with us!

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