Director of Hotel Operations

Derby City Gaming

Louisville, KY

Expired: April 09, 2024 Applications are no longer accepted.

SPECIFIC DUTIES AND RESPONSIBILITIES

Takes the lead creating and developing a profitable, successful, high-quality hotel experience.
Develop and manage service standards that are in line with guest expectations and property scope.
Ultimately responsible for all hotel operations including SOPs, controls, staffing, training and development.
Responsible for department adherence to all company policies and procedures.
Responsible for Hotel operations' compliance with gaming regulations and state laws.
Develops annual budgets and capital planning and performs/reports on performance analytics and KPIs regularly
Takes the lead on pricing and collaborates with Finance leaders on managing related labor and expenses.
Creates and develops yield strategy that optimizes hotel revenue and by extension the revenue from gaming guests; it must work in tandem with the property's player reinvestment strategy and prioritize inventory accordingly.
Leads collaboration with all internal customers that depend on hotel services and amenities.
Recognizes and adapts to trends in the industry and recommends items that enhance the product and experience.
Maintains a good working relationship with property leaders, teams at sister properties, corporate team and vendors.
Required to implement strategies and programs that develop internal talent and future hotel leaders.
Other duties as assigned.

STANDARDS OF PERFORMANCE

Leadership: a demonstrated ability to manage and lead a team and develop others into leaders.
Management: the ability to organize and manage multiple priorities, responsibilities and projects.
Proven track record in managing performance and holding others accountable.
Experience working on high-performance teams and comfortable working as part of a team.
Highly proficient problem-solver at both a strategic and functional level.
Experience working in environments that focus on the customer experience.
Team Member Engagement; committed to being the team's advocate and a champion for developing talent internally
Public relations and guest service skills and excellent oral and written communication skills.
Willingness to assume overall responsibility relative to the performance of the property.
Ability to analyze planning documents results and revise for continued improvement.
Financial to include forecasting, budget preparation, and reporting.

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS

Ten to fifteen years of experience in hotels and/or casino hotel operations.
Five to Ten years of experience managing managers and/or in a Leadership role required.
4-year degree in a related field or equivalent work experience in excess of 10 years is preferred.
Professional certifications, designations and commendations are a plus.
Able to obtain a valid Racing License.

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