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Hotel Operations Supervisor Jobs (NOW HIRING)

Mohegan

Hotel Operations Supervisor

Uncasville, CT · On-site

... in Hotel Operations * Extensive knowledge of the property and local areas and destinations ... Must attend all appropriate Human Resources Supervisor Training classes Physical Demands and Work ...

Mohegan Tribal Gaming Authority - Mohegan Sun

$52 - $70/hr

High School Diploma or equivalentTwo years of hotel front office experience in a high volume ... Resources Supervisor Training classesPhysical Demands and Work Environment:Office work ...

Marriott

Hotel Operations Supervisor

San Diego, CA · On-site

Within Food and Beverage operations: Complete opening and closing duties including setting up ... Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None ...

River Link Hotels

Operations Supervisor

Danbury, CT · On-site

This is a great opportunity for an experienced Front Office Manager or hotel supervisor looking to take the next step in their career. The Operations Manager will oversee the day-to-day operations of ...

Hilton Garden Inn

Operations Supervisor

Danbury, CT · On-site

This is a great opportunity for an experienced Front Office Manager or hotel supervisor looking to take the next step in their career. The Operations Manager will oversee the day-to-day operations of ...

Rivers Casino

Supervisor Hotel Operations

Portsmouth, VA · On-site

$55K/yr

The Front Office Supervisor manages daily front desk and night audit operations at The Landing Hotel and Rivers Casino Portsmouth to ensure seamless guest services, maximize revenue, and maintain ...

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Hotel Operations Supervisor information

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How much do hotel operations supervisor jobs pay per year?

As of Sep 6, 2026, the average yearly pay for hotel operations supervisor in the United States is $55,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $63,500.00 per year, depending on experience, location, and employer.

What does a hotel operations supervisor do?

A Hotel Operations Supervisor oversees the daily operations of a hotel to ensure smooth functioning and high guest satisfaction. Their responsibilities typically include supervising front desk staff, coordinating housekeeping and maintenance, resolving guest issues, and ensuring compliance with hotel policies and standards. They also assist in training employees, monitoring inventory, and collaborating with other departments to enhance the overall guest experience. This role requires strong leadership, problem-solving, and communication skills.

What are some common challenges faced by a hotel operations supervisor, and how can they be managed effectively?

Hotel Operations Supervisors often encounter challenges such as managing diverse teams, handling guest complaints, and ensuring smooth coordination between departments like housekeeping, front desk, and maintenance. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to prioritize tasks under pressure. Successful supervisors proactively address issues, foster a supportive team environment, and maintain high service standards, which helps ensure guest satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a hotel operations supervisor, and why are they important?

To thrive as a Hotel Operations Supervisor, you need strong leadership, organizational, and customer service skills, often supported by a degree in hospitality management or related experience. Familiarity with property management systems (PMS), booking platforms, and basic financial software is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure set top performers apart. These skills ensure smooth hotel operations, high guest satisfaction, and effective team management in a demanding hospitality environment.

What is the difference between Hotel Operations Supervisor vs Front Desk Supervisor?

AspectHotel Operations SupervisorFront Desk Supervisor
CredentialsExperience in hotel management, hospitality certificationsCustomer service experience, hospitality certifications often preferred
Work EnvironmentOversees multiple departments, operational tasksManages front desk staff, guest interactions
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search & ComparisonFocuses on overall hotel operationsFocuses on guest services and front desk activities

The Hotel Operations Supervisor oversees multiple departments and handles broader operational responsibilities, while the Front Desk Supervisor concentrates on guest services and front desk management. Both roles are essential in hotel management but differ in scope and focus.

More about Hotel Operations Supervisor jobs

What job categories do people searching Hotel Operations Supervisor jobs look for?

The top searched job categories for Hotel Operations Supervisor jobs are:

Hotel Operations Supervisor jobs near you
Infographic showing various Hotel Operations Supervisor job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,043 per year, or $26.5 per hour.

Hotel Operations Supervisor

Mohegan

Uncasville, CT • On-site

Full-time

Re-posted 17 days ago

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE

Job Description

Position Summary:

This position is responsible for assisting with the supervision, direction and on going training of the Front Desk, Concierge, VIP Check-In and Bell Services staff.

Primary Duties and Responsibilities: includes but not limited to:

  • Assists in the hiring, scheduling, training, evaluating and counseling of the Front Desk, Concierge, VIP Check-in and Bell Services staff

  • Addresses all Guest concerns in a timely manner

  • Ensures back-up reports are run and documents are current

  • Runs and reviews Manual over-ride report and room revenue potential

  • Responsible for the completion of the over the credit and non-zero reports

  • Completes the preparation, arrival and departure of all corporate, convention and bus groups

  • Monitors employee and guest interactions according to the WOW Customer Service Standards by conducting surveys of customer service levels through LRS and tracking the results

  • Monitors the accurate completion of daily room blocking (i.e. deposits and accessible rooms)

  • Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack

  • Performs the daily date-roll process, including posting of room and tax, disputes, suspense, batching of telecheck machines and reporting functions

Secondary Duties and Responsibilities:

  • Assists guests in making dinner and spa reservations as well as transportation needs

  • Keeps staff aware of the Current Guest Service Scores and develops ways to increase them

  • Performs pre-shift meetings on an hourly basis to keep staff informed of changes

Minimum Education and Qualifications:

  • High School Diploma or equivalent

  • Two years of hotel front office experience in a high volume, complex casino/hotel environment or four or five star luxury hotel

Competencies: Incumbent will master the following competencies while in this position:

  • Excellent written and verbal communication skills

  • Strong organizational and multi-tasking skills and the ability to delegate tasks

  • Basic computer skills in Microsoft Word, Excel and Outlook

  • Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations

  • Extensive knowledge of the property and local areas and destinations

  • Possesses a high level of maturity to deal with the most discriminating guest requests and requirements

  • Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

  • Knowledge of Mohegan Sun corporate and department policies and procedures

  • Must attend all appropriate Human Resources Supervisor Training classes

Physical Demands and Work Environment:

  • Office work environment

  • Must be able to stand, reach, bend or sit for extended periods of time

  • Must be able lift up to 100 lbs.

  • Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

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