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Hotel Operations Jobs (NOW HIRING)

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Hotel Operations Manager

Goddard, KS

$18 - $20/hr

Join Hampton Inn as our Hotel Operations Manager and lead a dynamic team in creating unforgettable guest experiences. In this role, you will oversee daily operations, ensuring top-notch service while ...

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$93K

How much do hotel operations jobs pay per year?

As of May 31, 2026, the average yearly pay for hotel operations in the United States is $55,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $63,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Hotel Operations, and why are they important?

To thrive in Hotel Operations, you need a strong background in hospitality management, customer service, and organizational skills, usually supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), booking platforms, and knowledge of industry standards or certifications like CHA (Certified Hotel Administrator) are common requirements. Exceptional communication, problem-solving abilities, and leadership are vital soft skills to ensure smooth guest experiences and team coordination. These skills are crucial for maintaining high service standards, operational efficiency, and guest satisfaction in a dynamic hospitality environment.

What are some of the most common challenges faced in hotel operations, and how can new team members effectively address them?

In hotel operations, team members often encounter challenges such as managing guest expectations, handling high occupancy periods, and coordinating between various departments like housekeeping, front desk, and maintenance. Effective communication and adaptability are key to overcoming these challenges. New team members can succeed by proactively seeking feedback, staying organized during busy times, and collaborating closely with colleagues to ensure smooth operations and exceptional guest experiences.

What are hotel operations?

Hotel operations refer to the daily activities and processes involved in managing a hotel to ensure smooth functioning and exceptional guest experiences. This includes front desk services, housekeeping, food and beverage management, maintenance, security, and reservations. Hotel operations staff work together to maintain high standards of service, address guest needs, and maximize occupancy and revenue. Effective hotel operations are essential for guest satisfaction and the overall success of the hotel.

What is the difference between Hotel Operations vs Front Desk Agent?

AspectHotel OperationsFront Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, including management, guest services, and coordination of departmentsHandles guest check-ins/outs, reservations, and customer service at the front desk
Required CredentialsHospitality management experience, possibly a degree or certification in hospitality or hotel managementHigh school diploma or equivalent; customer service skills; on-the-job training
Work EnvironmentManagement offices, hotel floors, and departmentsFront desk area, lobby, and guest service zones
Industry UsageManagement level, overseeing hotel operationsOperational staff, front-line customer service

Hotel Operations involves managing the entire hotel, including departments and guest experience, while Front Desk Agents focus specifically on guest check-in, check-out, and customer service at the front desk. Both roles are essential but differ in scope and responsibilities.

More about Hotel Operations jobs
What cities are hiring for Hotel Operations jobs? Cities with the most Hotel Operations job openings:
What are the most commonly searched types of Hotel Operations jobs? The most popular types of Hotel Operations jobs are:
What states have the most Hotel Operations jobs? States with the most job openings for Hotel Operations jobs include:
Hotel Operations jobs near you
Infographic showing various Hotel Operations job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 26% Full Time, 61% Part Time, 9% Contract, and 2% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $55,043 per year, or $26.5 per hour.

Hotel Operations Manager

Rebel Hotel Company

Manhattan, NY

$73K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Operations Manager

Life Hotel New York | New York, NY
On-Site, In-Person Role
Full-Time | Exempt
Reports to: Director of Operations

About Life Hotel New York

Life Hotel New York is a 98-key boutique hotel in the heart of Manhattan, designed for travelers who value authenticity, personality, and genuine human connection. Our intimate size allows us to be deeply guest-centric, while our vibrant energy is fueled by the on-property ZOI Restaurant and TEN11 Lounge, creating a lively yet refined atmosphere that feels distinctly New York.

Guests don’t just stay with us, they experience us. And our team doesn’t just operate a hotel, they shape that experience every day.

Life Hotel New York is proudly managed by Rebel Hotel Company, one of the fastest-growing hotel management companies in the United States, known for developing people-first leaders and offering real career mobility across a growing national portfolio.

The Opportunity

We are seeking a hands-on, service-driven Operations Manager to help lead the Rooms Division, overseeing Front Desk, Housekeeping, and Engineering operations. This is a highly visible role, ideal for a hospitality professional who thrives in boutique environments, enjoys being on the floor, and takes pride in running smooth, guest-focused daily operations.

In this role, you will partner closely with the Director of Operations to ensure operational excellence, guest satisfaction, and team engagement. You will also step in as the senior operational leader in the Director’s absence, supporting departments and maintaining the rhythm of the hotel.

This position is designed for someone who sees operations not as a checklist, but as a living, breathing experience shaped by people, decisions, and moments.

What You’ll Do

As Operations Manager, you will help lead the daily operations of the Rooms Division, overseeing Front Desk, Housekeeping, and Engineering with a hands-on, guest-first approach. You will support department leaders, ensure service standards are consistently met, and help create an environment where employees feel empowered to deliver exceptional guest experiences.

You will serve as a key operational leader in the absence of the Director of Operations, participate in Manager-on-Duty coverage, and remain highly visible in public areas during peak times. Training, coaching, and compliance with Rebel Hotel Company standards will be central to your role, along with maintaining strong communication across departments.

You will assist with staffing, scheduling support, inspections, preventative maintenance oversight, and deep-cleaning programs, working closely with Housekeeping and Engineering leadership. You will also collaborate with Front Desk leadership on oversell settings and daily operational pacing.

Throughout the day, you will balance guest satisfaction, operational efficiency, and team engagement, using sound judgment, problem-solving skills, and professionalism in a fast-paced boutique hotel environment.

Who You Are

You are a hospitality professional with previous supervisory experience who understands the nuances of rooms operations in a lifestyle or luxury hotel environment. You are comfortable making decisions, solving problems in real time, and balancing guest satisfaction with operational discipline.

You are calm under pressure, organized in your thinking, and confident working with financial data, reports, and basic analytics. You communicate clearly, listen actively, and can navigate complex information while adapting to the needs of the business.

You are proficient with Windows-based systems, able to evaluate multiple courses of action quickly, and effective at resolving both guest and employee concerns with empathy and professionalism.

Experience & Education

To be successful in this role, you will bring one of the following:

  • At least one year of progressive experience in a lifestyle or luxury hotel Rooms Department, or
  • A four-year college degree plus at least one year of Rooms Department hotel experience, or
  • A two-year college degree plus at least two years of Rooms Department hotel experience
  • Previous supervisory experience is required.
  • FSD Certification is preferred.
  • Weekend availability is required.

What We Offer

Competitive salary: $73,000 – $75,000

Comprehensive benefits package including:

401(k) with company matching

Medical, dental, and vision insurance

Life insurance

Paid time off

More importantly, we offer growth. Rebel Hotel Company is expanding rapidly, and this role is a strong stepping stone for leaders looking to advance within a dynamic, people-focused hospitality organization.

Why Join Us

If you’re energized by boutique hotels, believe great operations start with great people, and want to build a career with a company that invests in its leaders, Life Hotel New York and Rebel Hotel Company may be exactly what you’re looking for.

We’d love to meet you

Apply