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Hotel Operations Coordinator Jobs (NOW HIRING)

Numa

As an on-site Operations Coordinator, you are the lifeblood of our Numa properties. Your mission is ... hotel model. Your Objectives: In this role, you will: * Obsess Over Guest Rooms: The guest rooms ...

Moody

Operations Manager - Hotel

Austin, TX · On-site

The Operations Manager is a key member of the hotel leadership team and plays an active role in the ... and coordinating with maintenance on preventative maintenance and property needs • Ensure ...

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How much do hotel operations coordinator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for hotel operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What is a hotel operations coordinator?

Hotel Operations Coordinators are professionals responsible for ensuring the smooth daily functioning of a hotel. They oversee various operational aspects, such as front desk management, housekeeping coordination, guest services, and communication between different hotel departments. Their role is essential in maintaining high standards of guest satisfaction and addressing any issues that may arise during a guest’s stay. They often assist in scheduling, training staff, and implementing hotel policies to optimize efficiency. With strong organizational and communication skills, they help create a seamless and enjoyable experience for both guests and staff.

What are the key skills and qualifications needed to thrive as a hotel operations coordinator?

To thrive as a Hotel Operations Coordinator, you need strong organizational skills, attention to detail, and a background in hospitality or business, often supported by a relevant degree or experience in hotel management. Familiarity with property management systems (PMS), booking software, and Microsoft Office Suite is typically required. Exceptional communication, multitasking, and problem-solving abilities help you excel in guest interactions and team coordination. These skills are essential for ensuring smooth daily operations, guest satisfaction, and efficient collaboration across hotel departments.

What are some common challenges faced by hotel operations coordinators, and how can they be managed effectively?

Hotel Operations Coordinators often juggle multiple responsibilities, such as coordinating housekeeping, managing guest requests, and supporting front desk operations. Common challenges include handling last-minute changes, resolving guest complaints, and ensuring smooth communication between departments. Effective time management, strong organizational skills, and a proactive approach to problem-solving can help coordinators successfully manage these challenges. Building strong relationships with team members and maintaining clear channels of communication are also key to ensuring daily operations run smoothly.

What is the difference between Hotel Operations Coordinator vs Front Desk Supervisor?

AspectHotel Operations CoordinatorFront Desk Supervisor
CredentialsHospitality or related degree, certifications like CMP or CHA often preferredHigh school diploma or equivalent, hospitality experience preferred
Work EnvironmentOversees multiple departments, coordinates daily hotel operationsManages front desk staff, handles guest check-ins/outs
Employer & Industry UsageUsed across hotels, resorts, and hospitality groups for operational oversightCommonly used in hotels for guest service management
Search & Comparison IntentUnderstanding operational roles, coordination tasksFocus on guest service, front desk management

The Hotel Operations Coordinator focuses on overseeing various hotel departments and ensuring smooth daily operations, often requiring broader coordination skills and certifications. In contrast, the Front Desk Supervisor primarily manages guest services at the front desk, emphasizing guest interactions and staff supervision. Both roles are essential in hotel management but differ in scope and responsibilities.

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Hotel Operations Coordinator jobs near you
Infographic showing various Hotel Operations Coordinator job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.

Shift Mgr Hotel Operations

Resorts World Catskills

Monticello, NY

$62K/yr

Full-time

Re-posted 11 days ago

Resorts World Catskills rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

10th of 164 rated casinos

Job description

The Hotel Operations Shift Manager is responsible for supervising the Hotel operations and team members, which includes Guest Service Agents, Bell, Door and Valet Staff, Concierge, Wardrobe, Guest Room Attendants and Houseperson during shifts. The Hotel Operations Shift Manager is responsible to supervise work activities of assigned hotel operations personnel to ensure the smooth activities run in accordance to established standards.

  • To uphold and comply with Company’s 5-star service Standards at all times.
  • Manage the hotel operations, employees and employee’s/guest relationship.
  • Respond to guest complains.
  • Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
  • Accurate Payroll and scheduling towards business needs.
  • Manage and witness closing paper work and money drops.
  • Manages day-to-day Hotel operations.
  • Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
  • Performs daily guest room inspections.
  • Maintains proper credit and cash bank procedures.
  • Controls hotel inventories to achieve maximum sell out at maximum rate.
  • Attend pre-convention meetings and works closely with meeting planners to coordinate group activity.
  • Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
  • Manage payroll and all other activities
  • Assign duties to department employees and inspect their work to ensure that standards are maintained.
  • Conduct detailed inspections of rooms and public areas daily.
  • Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants
  • Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson
  • Prepare and inspect VIP rooms.
  • Prioritize rooms throughout the day.
  • Inspect housekeeping carts and all equipment for proper use and cleanliness.
  • Coordinate and inspect preventative maintenance and general cleaning accommodations
  • Handle early and late check outs and assign rooms as needed.
  • Inspect Turndown service.
  • Monitor, correct and report room discrepancies
  • Assist other shift managers, managers, Directors and above with designated tasks and projects
  • Coordinate work orders with the Engineering Department and follow up until completion.
  • Conduct daily pre-shift meeting with room attendants and house attendants.
  • Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action.
  • Issue supplies and equipment to workers and oversee proper usage.
  • Participate in training new hires and monitor their progress
  • Possess understanding of revenue management, related yielding and room inventory availability and control 

Essential Requirements:

  • Strong supervisory and communication skills
  • Ability to work independently.
  • Excellent time management skills.
  • Good communication skills.
  • Able to work in fast paced environment
  • Working knowledge of Microsoft Office
  • Strong Organizational skills and demonstrated problem solving skills

Knowledge/Work Experience:  

  • Must be 18 years or older
  • Five (5) years Hotel Management experience with three (3) years in a supervisory capacity in a high-volume luxury property
  • Previous experience in a five-star facility preferred
  • Previous experience in a resort casino environment preferred
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
  • Working knowledge of Microsoft Office

What Resorts World Catskills employees say

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