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Hotel Operations Manager

North Charleston, SC · On-site

$41K/yr

HOTEL CIRCULO Position Title: Guest Experience & Operations Associate Company: Hotel Circulo ... Lynx • Used for smart room access, lock management, and digital key coordination. • Assist ...

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Hotel Operations Coordinator information

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How much do hotel operations coordinator jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for hotel operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What are Hotel Operations Coordinators?

Hotel Operations Coordinators are professionals responsible for ensuring the smooth daily functioning of a hotel. They oversee various operational aspects, such as front desk management, housekeeping coordination, guest services, and communication between different hotel departments. Their role is essential in maintaining high standards of guest satisfaction and addressing any issues that may arise during a guest’s stay. They often assist in scheduling, training staff, and implementing hotel policies to optimize efficiency. With strong organizational and communication skills, they help create a seamless and enjoyable experience for both guests and staff.

What is the difference between Hotel Operations Coordinator vs Front Desk Supervisor?

AspectHotel Operations CoordinatorFront Desk Supervisor
CredentialsHospitality or related degree, certifications like CMP or CHA often preferredHigh school diploma or equivalent, hospitality experience preferred
Work EnvironmentOversees multiple departments, coordinates daily hotel operationsManages front desk staff, handles guest check-ins/outs
Employer & Industry UsageUsed across hotels, resorts, and hospitality groups for operational oversightCommonly used in hotels for guest service management
Search & Comparison IntentUnderstanding operational roles, coordination tasksFocus on guest service, front desk management

The Hotel Operations Coordinator focuses on overseeing various hotel departments and ensuring smooth daily operations, often requiring broader coordination skills and certifications. In contrast, the Front Desk Supervisor primarily manages guest services at the front desk, emphasizing guest interactions and staff supervision. Both roles are essential in hotel management but differ in scope and responsibilities.

What are some common challenges faced by Hotel Operations Coordinators, and how can they be managed effectively?

Hotel Operations Coordinators often juggle multiple responsibilities, such as coordinating housekeeping, managing guest requests, and supporting front desk operations. Common challenges include handling last-minute changes, resolving guest complaints, and ensuring smooth communication between departments. Effective time management, strong organizational skills, and a proactive approach to problem-solving can help coordinators successfully manage these challenges. Building strong relationships with team members and maintaining clear channels of communication are also key to ensuring daily operations run smoothly.

What are the key skills and qualifications needed to thrive as a Hotel Operations Coordinator, and why are they important?

To thrive as a Hotel Operations Coordinator, you need strong organizational skills, attention to detail, and a background in hospitality or business, often supported by a relevant degree or experience in hotel management. Familiarity with property management systems (PMS), booking software, and Microsoft Office Suite is typically required. Exceptional communication, multitasking, and problem-solving abilities help you excel in guest interactions and team coordination. These skills are essential for ensuring smooth daily operations, guest satisfaction, and efficient collaboration across hotel departments.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager, who oversees all operations and can earn a six-figure salary depending on the hotel's size and location. Executive roles such as Director of Operations or Regional Manager may also have high compensation, especially in large hotel chains. These positions often require extensive experience, leadership skills, and industry certifications.

How much is an operations manager paid?

An operations manager in the hotel industry typically earns between $50,000 and $100,000 annually, depending on experience, location, and the size of the property. Salaries can vary based on the complexity of operations and additional benefits such as bonuses or incentives.

What does a hotel coordinator do?

A hotel operations coordinator manages daily hotel activities, including guest services, staff coordination, and administrative tasks. They ensure smooth operations by communicating with departments, handling guest inquiries, and supporting management to meet service standards.

What is the highest paying job in hotel management?

The highest paying roles in hotel management are typically executive positions such as General Manager or Regional Director, with salaries often exceeding six figures. These roles require extensive experience, strong leadership skills, and often advanced certifications or degrees in hospitality management or business.
More about Hotel Operations Coordinator jobs
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What are the most commonly searched types of Hotel Operations jobs? The most popular types of Hotel Operations jobs are:
What states have the most Hotel Operations Coordinator jobs? States with the most job openings for Hotel Operations Coordinator jobs include:
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Hotel Operations Coordinator jobs near you
Infographic showing various Hotel Operations Coordinator job openings in the United States as of June 2026, with employment types broken down into 44% Full Time, 50% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,511 per year, or $24.8 per hour.
Shift Mgr Hotel Operations

Shift Mgr Hotel Operations

Resorts World New York

Monticello, NY • On-site

$62K/yr

Full-time

Posted 18 days ago

Job description

The Hotel Operations Shift Manager is responsible for supervising the Hotel operations and team members, which includes Guest Service Agents, Bell, Door and Valet Staff, Concierge, Wardrobe, Guest Room Attendants and Houseperson during shifts. The Hotel Operations Shift Manager is responsible to supervise work activities of assigned hotel operations personnel to ensure the smooth activities run in accordance to established standards.

  • To uphold and comply with Company’s 5-star service Standards at all times.
  • Manage the hotel operations, employees and employee’s/guest relationship.
  • Respond to guest complains.
  • Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
  • Accurate Payroll and scheduling towards business needs.
  • Manage and witness closing paper work and money drops.
  • Manages day-to-day Hotel operations.
  • Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
  • Performs daily guest room inspections.
  • Maintains proper credit and cash bank procedures.
  • Controls hotel inventories to achieve maximum sell out at maximum rate.
  • Attend pre-convention meetings and works closely with meeting planners to coordinate group activity.
  • Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
  • Manage payroll and all other activities
  • Assign duties to department employees and inspect their work to ensure that standards are maintained.
  • Conduct detailed inspections of rooms and public areas daily.
  • Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants
  • Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson
  • Prepare and inspect VIP rooms.
  • Prioritize rooms throughout the day.
  • Inspect housekeeping carts and all equipment for proper use and cleanliness.
  • Coordinate and inspect preventative maintenance and general cleaning accommodations
  • Handle early and late check outs and assign rooms as needed.
  • Inspect Turndown service.
  • Monitor, correct and report room discrepancies
  • Assist other shift managers, managers, Directors and above with designated tasks and projects
  • Coordinate work orders with the Engineering Department and follow up until completion.
  • Conduct daily pre-shift meeting with room attendants and house attendants.
  • Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action.
  • Issue supplies and equipment to workers and oversee proper usage.
  • Participate in training new hires and monitor their progress
  • Possess understanding of revenue management, related yielding and room inventory availability and control 

Essential Requirements:

  • Strong supervisory and communication skills
  • Ability to work independently.
  • Excellent time management skills.
  • Good communication skills.
  • Able to work in fast paced environment
  • Working knowledge of Microsoft Office
  • Strong Organizational skills and demonstrated problem solving skills

Knowledge/Work Experience:  

  • Must be 18 years or older
  • Five (5) years Hotel Management experience with three (3) years in a supervisory capacity in a high-volume luxury property
  • Previous experience in a five-star facility preferred
  • Previous experience in a resort casino environment preferred
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
  • Working knowledge of Microsoft Office

Apply