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Hotel Operations Jobs (NOW HIRING)

Embassy Suites DFW

Hotel Operations Manager

Irving, TX

$50K - $65K/yr

We are seeking an experienced and motivated Hotel Operations Manager to oversee the day-to-day operations of our hotel. The ideal candidate will have a passion for the hospitality industry, strong ...

Embassy Suites DFW

Hotel Operations Manager

Irving, TX

$50K - $65K/yr

We are seeking an experienced and motivated Hotel Operations Manager to oversee the day-to-day operations of our hotel. The ideal candidate will have a passion for the hospitality industry, strong ...

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How much do hotel operations jobs pay per year?

As of May 31, 2026, the average yearly pay for hotel operations in the United States is $55,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $63,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Hotel Operations, and why are they important?

To thrive in Hotel Operations, you need a strong background in hospitality management, customer service, and organizational skills, usually supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), booking platforms, and knowledge of industry standards or certifications like CHA (Certified Hotel Administrator) are common requirements. Exceptional communication, problem-solving abilities, and leadership are vital soft skills to ensure smooth guest experiences and team coordination. These skills are crucial for maintaining high service standards, operational efficiency, and guest satisfaction in a dynamic hospitality environment.

What are some of the most common challenges faced in hotel operations, and how can new team members effectively address them?

In hotel operations, team members often encounter challenges such as managing guest expectations, handling high occupancy periods, and coordinating between various departments like housekeeping, front desk, and maintenance. Effective communication and adaptability are key to overcoming these challenges. New team members can succeed by proactively seeking feedback, staying organized during busy times, and collaborating closely with colleagues to ensure smooth operations and exceptional guest experiences.

What are hotel operations?

Hotel operations refer to the daily activities and processes involved in managing a hotel to ensure smooth functioning and exceptional guest experiences. This includes front desk services, housekeeping, food and beverage management, maintenance, security, and reservations. Hotel operations staff work together to maintain high standards of service, address guest needs, and maximize occupancy and revenue. Effective hotel operations are essential for guest satisfaction and the overall success of the hotel.

What is the difference between Hotel Operations vs Front Desk Agent?

AspectHotel OperationsFront Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, including management, guest services, and coordination of departmentsHandles guest check-ins/outs, reservations, and customer service at the front desk
Required CredentialsHospitality management experience, possibly a degree or certification in hospitality or hotel managementHigh school diploma or equivalent; customer service skills; on-the-job training
Work EnvironmentManagement offices, hotel floors, and departmentsFront desk area, lobby, and guest service zones
Industry UsageManagement level, overseeing hotel operationsOperational staff, front-line customer service

Hotel Operations involves managing the entire hotel, including departments and guest experience, while Front Desk Agents focus specifically on guest check-in, check-out, and customer service at the front desk. Both roles are essential but differ in scope and responsibilities.

More about Hotel Operations jobs
What cities are hiring for Hotel Operations jobs? Cities with the most Hotel Operations job openings:
What are the most commonly searched types of Hotel Operations jobs? The most popular types of Hotel Operations jobs are:
What states have the most Hotel Operations jobs? States with the most job openings for Hotel Operations jobs include:
Hotel Operations jobs near you
Infographic showing various Hotel Operations job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 26% Full Time, 61% Part Time, 9% Contract, and 2% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $55,043 per year, or $26.5 per hour.
Hotel Operations Manager

Hotel Operations Manager

Courtyard by Marriott

Deerfield, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,127 frontline employees who took The Breakroom Quiz

51st of 105 rated hotels

Job description

Min: $46,000
Max:$48,000
What we offer:
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY
The Operations Manager is responsible for overseeing guest service, rooms and maintenance in order to maximize guest satisfaction and for the strategic development of the property. The Operations Manager is responsible for the day-to-day operational running of the hotel alongside the General Manager and will act as the main contact for the location in the General Manager's absence.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:
  • Ensure each department delivers a consistently high level of guest service.
  • Plan and direct main hotel operations including quality checks, standards, cleanliness and guest satisfaction of the property interior and exterior.
  • Promote a culture of excellence by following practices set forth in the Kinseth Mission Statement and Values as well as the KHC Employee Handbook. These include but are not limited to dress code, safety, performance standards, and professional image.
  • Maintain effective cost control in all areas, while maximizing profit through consistent service delivery.
  • Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
  • Knows, adheres to and trains staff on cash and credit card handling procedures. Responsible for maintaining low balances in both Accounts Receivable and Accounts Payable for the hotel.
  • Ensure consistent adherence to all Federal, State, Company and Brand SOPs by conducting regular property inspections of both public areas and the guest rooms, fire walks, and the exterior of the property.
  • Carry out Manager on Duty shifts as required.
  • Developing and implementing strategies that will ensure a positive experience that exceeds guest expectations.
  • Conduct daily meetings to ensure all departments are able to carry out their duties.
  • Contact prospective clients via cold calls and/or email to bring in revenue at the local level while working with the corporate office to maximize revenue through existing client relationships.
  • All other duties as assigned by the General Manager and Director of Operations.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 hotel employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems. Works in conjunction with the General Manager and Director of Operations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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