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Hotel Operations Jobs (NOW HIRING)

Gravity Haus

Hotel Operations Manager

Big Sky, MT · On-site

$70K - $80K/yr

Description: We're looking for a hands-on, people-focused Hotel Operations Manager to help lead the day-to-day operations of the property. This role serves as a key partner to the General Manager and ...

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Hotel Operations information

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How much do hotel operations jobs pay per year?

As of Jul 7, 2026, the average yearly pay for hotel operations in the United States is $55,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $63,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Hotel Operations, and why are they important?

To thrive in Hotel Operations, you need a strong background in hospitality management, customer service, and organizational skills, usually supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), booking platforms, and knowledge of industry standards or certifications like CHA (Certified Hotel Administrator) are common requirements. Exceptional communication, problem-solving abilities, and leadership are vital soft skills to ensure smooth guest experiences and team coordination. These skills are crucial for maintaining high service standards, operational efficiency, and guest satisfaction in a dynamic hospitality environment.

What are hotel operations?

Hotel operations refer to the daily activities and processes involved in managing a hotel to ensure smooth functioning and exceptional guest experiences. This includes front desk services, housekeeping, food and beverage management, maintenance, security, and reservations. Hotel operations staff work together to maintain high standards of service, address guest needs, and maximize occupancy and revenue. Effective hotel operations are essential for guest satisfaction and the overall success of the hotel.

What are some of the most common challenges faced in hotel operations, and how can new team members effectively address them?

In hotel operations, team members often encounter challenges such as managing guest expectations, handling high occupancy periods, and coordinating between various departments like housekeeping, front desk, and maintenance. Effective communication and adaptability are key to overcoming these challenges. New team members can succeed by proactively seeking feedback, staying organized during busy times, and collaborating closely with colleagues to ensure smooth operations and exceptional guest experiences.

What is the difference between Hotel Operations vs Front Desk Agent?

AspectHotel OperationsFront Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, including management, guest services, and coordination of departmentsHandles guest check-ins/outs, reservations, and customer service at the front desk
Required CredentialsHospitality management experience, possibly a degree or certification in hospitality or hotel managementHigh school diploma or equivalent; customer service skills; on-the-job training
Work EnvironmentManagement offices, hotel floors, and departmentsFront desk area, lobby, and guest service zones
Industry UsageManagement level, overseeing hotel operationsOperational staff, front-line customer service

Hotel Operations involves managing the entire hotel, including departments and guest experience, while Front Desk Agents focus specifically on guest check-in, check-out, and customer service at the front desk. Both roles are essential but differ in scope and responsibilities.

More about Hotel Operations jobs
What cities are hiring for Hotel Operations jobs? Cities with the most Hotel Operations job openings:
What are the most commonly searched types of Hotel Operations jobs? The most popular types of Hotel Operations jobs are:
What states have the most Hotel Operations jobs? States with the most job openings for Hotel Operations jobs include:
Hotel Operations jobs near you
Hotel Operations Manager

Hotel Operations Manager

Full House Resorts

Cripple Creek, CO

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Full House Resorts rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

76th of 141 rated casinos

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Oversee daily hotel operations, including Front Desk, Reservations, Transportation, and Bell Services.
  • Lead, develop, and motivate hotel staff. Responsible for hiring, training, scheduling, performance management, and professional development.
  • Ensure all employees deliver consistent, world-class guest service and maintain a polished, professional demeanor at all times.
  • Collaborate closely with Player Services and other departments to coordinate guest needs and ensure a seamless experience across the property.
  • Personally engage with guests to provide assistance, recommendations, and personalized service that reflects the Chamonix standard.
  • Review and approve schedules, timecards, and departmental staffing to maintain optimal coverage.
  • Lead and participate in management meetings to set goals, resolve issues, and communicate expectations clearly.
  • Ensure employees are informed of company and department policies, and reinforce adherence to service and operational standards.
  • Act as a hands-on support leader, stepping in to assist in any department as needed to ensure smooth operations.
  • Maintain compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, and all internal policies and procedures.
  • Promote a clean, organized, and safe work environment throughout hotel operations.
  • Demonstrate consistent and reliable attendance to support team performance and guest satisfaction.
  • Perform additional duties and special projects as assigned.
QUALIFICATIONS
  • Strong customer service and leadership skills with the ability to inspire high-performing teams.
  • Excellent communication, organization, and problem-solving abilities.
  • Proven track record of success in fast-paced hospitality environments.
  • Ability to multitask effectively and remain calm under pressure.
  • Flexibility to work weekends, holidays, and variable shifts, including overnights if required.
  • Professional, guest-focused demeanor with a commitment to excellence.
  • Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience accepted.
  • Three (3)+ years of hotel or front desk management experience required.
  • One (1)+ year of supervisory or leadership experience required.
  • Must hold or be able to obtain a valid State of Colorado Gaming License.

BENEFITS AND COMPENSATION:

$80,000 +  based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.

What Full House Resorts employees say

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