Technical Support Specialist

Dahl Consulting

Fargo, ND

Expired: over a month ago Applications are no longer accepted.

$20 to $24 Hourly
Full-Time

Job Description

Job Title: Technical Support Specialist

Location: Fargo, ND

Pay: $20-$24 p/h + benefits

Direct Hire

Dahl Consulting is currently partnering with a leading company in the software industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Technical Support Specialist for a direct hire role! Interested? Get more details below!

Technical Support Specialist Job Description:

As the Technical Support Specialist, you will serve as the liaison between operations and customers during the post-sales phase of the sales cycle. You will be accountable for new account setup, testing, training, and implementation of Pedigree Technologies solutions to meet contract specifications. You will also serve as the intermediary between development and clients for upcoming implementations, coordinating rollout schedules, system testing, and client training.

What you will do as a Technical Support Specialist:

Consult with users to determine and resolve hardware and software issues
Perform data analysis and troubleshooting to isolate and diagnose client technical issues
Provide telephone, email, and network alert response and utilize CRM and ticketing system to document and track open problems, billable time, and contracted time
Responsible for keeping customer systems documentation up to date
Provide detailed and effective communication to the internal team and follow the escalation process for ongoing customer issues
Work directly with vendors to identify solutions and actively apply those solutions to improve the client’s infrastructure
Continuously strive to improve client support by identifying opportunities and recommending solutions for improving services efficiency and effectiveness
Monitor customer networks via internal reporting tools problems, perform break-fix troubleshooting on client systems
Utilize established script to use for customer calls
Routinely updates customer database with key points to ensure open communication
Ensures the application/solution is functioning according to specifications
Engages meetings with product teams to address system bugs, enhancements, and upcoming implementation plans and identify action items to resolve issues
Leads client training of products and enhancements via remote technology and onsite
Other duties as assigned

What you’ll bring to the role as the Technical Support Specialist:

Associate or Bachelor’s degree
Technical support experience is a plus
Excellent written and verbal communication skills
Ability to stay calm under pressure
Excellent teamwork skills and strong customer service methodologies
Ability to work collaboratively with others both internally and externally
Proven multi-tasking, prioritization, organization, and coordination skills
Proficient in Microsoft Office Suite (Excel, Outlook, and Word)
Bilingual in English and Spanish is a plus

Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Why Work Here?

We place the right people in the right seats at the right time.

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.