OPERATIONS COORDINATOR MARKET CAFE CATERING & EVENTS

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

OPERATIONS COORDINATOR MARKET CAF, CATERING & EVENTS

Overview of Role:

The Operations Coordinator is responsible for all duties associated with Front of House (FOH) daily operations, staff training and Catering/Events. This position must set the standard for all other servers/staff to follow. This position is responsible for assisting management to ensure the highest standards of customer service are being met by entire staff. This position will report into the Operations team.

Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

Essential Responsibilities:

• Assist Catering/Events in soliciting, booking, planning and coordinating, and meetings/functions for all events
• Responsible for finalizing groups and events
• Recommends program and procedural changes
• Solicits, negotiates and books new and repeat business through efforts (outside sales calls, networking, working with internal departments, etc.)
• Completes contracts, prepares appropriate paperwork, coordinates with the appropriate areas in the team, and resolves any issues, complaints and problems to ensure quality product and customer satisfaction
• Solicits feedback from customers
• Performs special projects associated with Catering/Events and related coordination with the social enterprises
• Administers the sound and technical Management for all Events (including Band Management)
• Train FOH staff on level of service
• Train Coffee House Staff (barista), and level of service
• Train Operations Team on Pop-Up Procedures
• Services customers during the absence of staff or increased volume of customers
• Assist in Social Media Postings for Social Enterprises
• Train staff on the mission of Bonton Farms and how to share with customers
• Other duties as assigned by General manager.

Requirements:

High school degree; some college is preferred.

Knowledge of Events Management

Front of House Experience/Training

Ability to understand and follow instructions in English and communicate effectively.

Dining service experience in a hotel, restaurant or club strongly preferred.

Prior experience in interpreting and explaining the menu to customers, and coordination of meal service process and understand requests.

Ability to work in close cooperation with, guests, visitors, supervisors and peers.

Food Handlers License and must follow Food Safety Guidelines.

Core Competencies:

• Superb customer service skills with a focus on creating repeat visitors.
• Ability to see the big picture and execute towards goals.
• Leadership qualities that are collaborative in nature.
• Ability to coach, train and develop.
• Operates with courtesy, tact, and graciousness.

More information regarding benefits, compensation, and interview process can be provided with the HR department.