Account Coordinator

The Account Coordinators provide day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible to uphold our core values: Ethics, Engagement, and Excellence.

Essential Functions:

• Respond to client inquiries with quality and timely updates, providing excellent customer service
• Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
• Engage with clients via phone and email to offer valuable industry updates and news
• Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
• Assist with client reporting needs and provide additional data as requested by internal teammates
• Build relationships and trust with clients through attentive interactive communication and taking responsibility to alleviate client pain points
• Prioritize daily workload and multi-task with a sense of urgency and adaptability

• Work with FAP and carriers for client invoicing and payment resolution
• Document client communication and interactions via Salesforce

Qualification/Requirements:

• Strong communication skills both verbally and written
• Empathy and passion regarding customer service
• Detail oriented with the ability to gather and organize data
• Enthusiastic and self-motivated to go the extra mile

• Ability to work in a team environment that requires flexibility
• Confident, persistent and results oriented
• Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel

Education/Experience:

• Bachelor’s degree or 1-2 years of relevant experience in lieu of degree
• Knowledge of customer service, sales, marketing, business, or related field
• Preference given to those with experience or studies in transportation/logistics

AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.