Spanish customer service representative

Title: Spanish Client Service Representative - Call Center

Location: 77 Water Street, New York, NY

Duration:5-6 Months

Pay rate: $17.50/hr on W2 (No paid holidays)

Shift: Monday – Friday from 8:30am – 8:00pm

10:00am to 6:00pm on Saturdays

Start date 3rd June

Pay Rates $17.50/hr

Required Assessments:

Typing: 35 wpm

Basic Comp- 70%

CS Mindset – 70%

Required Education

High school diploma or equivalent required

Preferred Education

College degree

Required Experience

Experience in customer service; knowledge of the community to be served

Preferred Experience

Two years of human services experience or experience dealing with the public

Required Skills

Effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks.

Preferred Skills

Two years of human services experience or experience dealing with the public

JOB RESPONSIBILITIES

1. Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.

1. Educates clients on managed care.
2. Assesses client’s health care needs and assists clients in choosing a health plan.
3. Maintains updated knowledge of the New York Medicaid CHOICE Project.
4. Assists clients in enrolling/disenrolling in health plans.
5. Receives and sorts enrollment/disenrollment forms.
6. Reviews enrollment forms for accuracy and completeness.
7. Processes enrollment/disenrollment forms.
8. Sends necessary letters to clients.
9. Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.
10. Performs managed care education and enrollment services when call volume warrants.
11. Assists or performs mailroom functions, when assigned.
12. Some Saturday work is required.
13. Meets all standards established for this position as outlined in the attached performance criteria.
14. Performs other duties as may be assigned by the Call Center Supervisor or Management.