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MCI Careers

Spanish Customer Service Representative

Wichita, KS · On-site

$15.75 - $21.50/hr

We're hiring Spanish Customer Service Representatives to join our Wichita-based team and provide exceptional support to inbound callers. In this role, you'll assist customers with inquiries, payment ...

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Spanish Customer Service Representative information

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How much do spanish customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for spanish customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Spanish customer service representative?

A Spanish Customer Service Representative is a professional who assists customers by answering questions, resolving issues, and providing information in Spanish. They typically work for companies that serve Spanish-speaking clients, ensuring clear communication and a positive customer experience. Their responsibilities often include handling phone calls, emails, or chat inquiries, processing orders, and troubleshooting problems. Fluency in both Spanish and English is usually required, as well as strong interpersonal and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Spanish customer service representative, and why are they important?

To thrive as a Spanish Customer Service Representative, you need fluency in both Spanish and English, strong communication skills, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you excel in assisting diverse customers. These skills are crucial for ensuring customer satisfaction and effective support in a bilingual service environment.

What are some typical challenges faced by Spanish customer service representatives, and how can they be overcome?

Spanish Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer issues, and effectively communicating with customers who have varying accents or regional dialects. To overcome these challenges, it's important to maintain patience, actively listen, and clarify information with follow-up questions when needed. Many teams provide ongoing training and resources to help representatives improve their language skills and product knowledge, ensuring they can confidently resolve customer concerns and provide a positive experience.

What is the difference between Spanish Customer Service Representative vs Bilingual Customer Service Representative?

AspectSpanish Customer Service RepresentativeBilingual Customer Service Representative
CredentialsBasic customer service skills, language proficiency in SpanishCustomer service skills, proficiency in Spanish and at least one other language
Work EnvironmentCall centers, remote support, retailCall centers, remote support, retail, often in multilingual settings
Employer & IndustryRetail, telecommunications, healthcare, financeRetail, telecommunications, healthcare, finance, any industry requiring bilingual support

The main difference is that a Spanish Customer Service Representative specializes in providing support primarily in Spanish, while a Bilingual Customer Service Representative handles customer interactions in Spanish and at least one other language. Both roles require strong communication skills and customer service experience, but the bilingual role demands proficiency in multiple languages, broadening employment opportunities.

What cities are hiring for Spanish Customer Service Representative jobs?

Cities with the most Spanish Customer Service Representative job openings:

What states have the most Spanish Customer Service Representative jobs?

States with the most job openings for Spanish Customer Service Representative jobs include:

Spanish Customer Service Representative jobs near you
Infographic showing various Spanish Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Spanish Customer Service Representative

Wichita, KS • On-site

Bilingual Call Center Positions
See more jobs at Bilingual Call Center Positionsexternal

$15.75 - $21.50/hr

Other

Posted 26 days ago

Job description

Spanish Customer Service Representatives

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're hiring Spanish Customer Service Representatives to join our Wichita-based team and provide exceptional support to inbound callers. In this role, you'll assist customers with inquiries, payment processing, and dispute resolution while ensuring a smooth and professional experience.

This is a great opportunity for individuals looking to start or grow their career in customer service. If you're reliable, detail-oriented, and enjoy helping people, we'd love to meet you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

  • Handle inbound and outbound calls with courtesy, professionalism, and efficiency.
  • Listen actively to understand customer needs and provide accurate solutions.
  • Research internal systems to locate missing information and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance guidelines.
  • Use technology platforms to manage accounts and document customer interactions.
  • Escalate unresolved issues to supervisors or appropriate teams.
  • Ensure first-call resolution through effective problem-solving and communication.
  • Stay current with training materials, system updates, and program knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance and scheduling expectations.

Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in English and Spanish.
  • Strong written and verbal communication skills.
  • Typing speed of 20+ WPM with accuracy.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Familiarity with Windows operating systems and ability to learn new tools.
  • Reliable and punctual with a strong work ethic.
  • Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
  • Customer-first mindset: empathetic, patient, and responsive.
  • Ability to multitask, self-manage, and adapt to change.
  • Team-oriented with excellent interpersonal skills.

Preferred:

  • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
  • Experience in state or federal work environments.

Compensation & Benefits that Fit Your Life:

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality:

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

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