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Spanish Customer Service Representative Jobs in Michigan

Insperity

$14.25 - $18/hr

As a Bilingual Customer Service Representative - Spanish , you will manage inbound communications with patients and providers, coordinate medical supply services, and ensure accurate documentation ...

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All JobsSpanish Customer Service Representative JobsSpanish Customer Service Representative Jobs in Michigan

Spanish Customer Service Representative information

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$8

$16

$23

How much do spanish customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for spanish customer service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a Spanish customer service representative?

A Spanish Customer Service Representative is a professional who assists customers by answering questions, resolving issues, and providing information in Spanish. They typically work for companies that serve Spanish-speaking clients, ensuring clear communication and a positive customer experience. Their responsibilities often include handling phone calls, emails, or chat inquiries, processing orders, and troubleshooting problems. Fluency in both Spanish and English is usually required, as well as strong interpersonal and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Spanish customer service representative, and why are they important?

To thrive as a Spanish Customer Service Representative, you need fluency in both Spanish and English, strong communication skills, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you excel in assisting diverse customers. These skills are crucial for ensuring customer satisfaction and effective support in a bilingual service environment.

What are some typical challenges faced by Spanish customer service representatives, and how can they be overcome?

Spanish Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer issues, and effectively communicating with customers who have varying accents or regional dialects. To overcome these challenges, it's important to maintain patience, actively listen, and clarify information with follow-up questions when needed. Many teams provide ongoing training and resources to help representatives improve their language skills and product knowledge, ensuring they can confidently resolve customer concerns and provide a positive experience.

What is the difference between Spanish Customer Service Representative vs Bilingual Customer Service Representative?

AspectSpanish Customer Service RepresentativeBilingual Customer Service Representative
CredentialsBasic customer service skills, language proficiency in SpanishCustomer service skills, proficiency in Spanish and at least one other language
Work EnvironmentCall centers, remote support, retailCall centers, remote support, retail, often in multilingual settings
Employer & IndustryRetail, telecommunications, healthcare, financeRetail, telecommunications, healthcare, finance, any industry requiring bilingual support

The main difference is that a Spanish Customer Service Representative specializes in providing support primarily in Spanish, while a Bilingual Customer Service Representative handles customer interactions in Spanish and at least one other language. Both roles require strong communication skills and customer service experience, but the bilingual role demands proficiency in multiple languages, broadening employment opportunities.

Spanish Customer Service Representative jobs near you
Infographic showing various Spanish Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Bilingual Spanish Customer Service Representative

TTEC

Dearborn, MI

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

TTEC rating

5.5

Company rating: 5.5 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

430th of 499 rated business services

Job description

Bilingual Spanish Customer Service Representative
Apply now Save jobSaved job

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Bilingual Spanish Customer Service Representative working onsite in Allen Park, Michigan, youll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

What Youll Be Doing

As a Bilingual Spanish Customer Service Representative, you'll play a meaningful role in helping people with mobility challenges access the support they need. As a trusted resource and problem solver, you'll deliver exceptional customer service through an innovative new program that connects with consumers using their preferred communication methodincluding phone, video chat, and online messaging. If you're passionate about making a difference while using the latest communication technology, this is an opportunity to have a real impact every day.

During a Typical Day, Youll

  • Deliver an exceptional, relationship-driven member experience in every interaction, with a focus on building trust and loyalty.
  • Act as a guide and educator, helping members confidently navigate a modern, technology-driven platform.
  • Provide knowledgeable, personalized support and clear, actionable guidance tailored to each members needs.
  • Diagnose issues and resolve inquiries efficiently while teaching members how to avoid or manage similar issues in the future.
  • Collaborate with legacy application teams to troubleshoot and resolve complex or escalated issues.
  • Research and resolve billing, payment, and account-related concerns with accuracy and care.
  • Own the end-to-end member journey, determining the best resolution path or escalation point to ensure a seamless and satisfying experience.
  • Contribute innovative ideas and process improvements that elevate the program and strengthen member engagement and loyalty.

What You Bring to the Role

  • High school diploma required; an associate or bachelors degree is a plus
  • Fluent in Spanish and English (both written and verbal)
  • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
  • A passion for exceptional customer service, the automotive industry, and cutting-edge technology
  • Excellent communication skills both verbal and written
  • Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect

  • Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors)
  • Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Traditional 401(k) Retirement Plan
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement and Training & Development Programs (Percepta College)
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Award-Winning Employee Rewards & Recognition Program (Perci Perks)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

  • Lead with humility We listen first, lead with empathy, and stay groundedso people and ideas have room to grow.
  • Service beyond self We serve othersclients, customers, and teammateswith care and integrity in every interaction.
  • Leave it better We take ownership and leave every process, person, and place better than we found it.
  • Win together We succeed as onecelebrating, supporting, and showing up for each other.
  • Deliver remarkable We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-Onsite

Location/Division Dearborn, Michigan Job Requisition 04DBF
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