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Spanish Customer Service Representative Jobs in Florida

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Spanish Customer Service Representative information

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How much do spanish customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for spanish customer service representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a Spanish customer service representative?

A Spanish Customer Service Representative is a professional who assists customers by answering questions, resolving issues, and providing information in Spanish. They typically work for companies that serve Spanish-speaking clients, ensuring clear communication and a positive customer experience. Their responsibilities often include handling phone calls, emails, or chat inquiries, processing orders, and troubleshooting problems. Fluency in both Spanish and English is usually required, as well as strong interpersonal and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Spanish customer service representative, and why are they important?

To thrive as a Spanish Customer Service Representative, you need fluency in both Spanish and English, strong communication skills, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you excel in assisting diverse customers. These skills are crucial for ensuring customer satisfaction and effective support in a bilingual service environment.

What are some typical challenges faced by Spanish customer service representatives, and how can they be overcome?

Spanish Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer issues, and effectively communicating with customers who have varying accents or regional dialects. To overcome these challenges, it's important to maintain patience, actively listen, and clarify information with follow-up questions when needed. Many teams provide ongoing training and resources to help representatives improve their language skills and product knowledge, ensuring they can confidently resolve customer concerns and provide a positive experience.

What is the difference between Spanish Customer Service Representative vs Bilingual Customer Service Representative?

AspectSpanish Customer Service RepresentativeBilingual Customer Service Representative
CredentialsBasic customer service skills, language proficiency in SpanishCustomer service skills, proficiency in Spanish and at least one other language
Work EnvironmentCall centers, remote support, retailCall centers, remote support, retail, often in multilingual settings
Employer & IndustryRetail, telecommunications, healthcare, financeRetail, telecommunications, healthcare, finance, any industry requiring bilingual support

The main difference is that a Spanish Customer Service Representative specializes in providing support primarily in Spanish, while a Bilingual Customer Service Representative handles customer interactions in Spanish and at least one other language. Both roles require strong communication skills and customer service experience, but the bilingual role demands proficiency in multiple languages, broadening employment opportunities.

What cities in Florida are hiring for Spanish Customer Service Representative jobs?

Cities in Florida with the most Spanish Customer Service Representative job openings:

Spanish Customer Service Representative jobs near you
Infographic showing various Spanish Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Spanish Customer Service Representative (Tolling)

MCI Careers

Tampa, FL

$14.75 - $17.20/hr

Full-time

Re-posted 3 days ago

Key responsibilities

  • Handle inbound and outbound calls in a courteous, timely, and professional manner.

  • Research internal systems to locate missing information and coordinate with other departments as needed.

  • Process payments and manage account-related tasks using company systems.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We’re looking for dependable and enthusiastic Spanish Customer Service Representatives to join our team and provide exceptional support to inbound callers. In this role, you’ll assist customers with inquiries, resolve disputes, process payments, and guide them through various procedures all while delivering a professional and positive experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous, timely, and professional manner.
  • Listen actively to understand customer needs and provide effective solutions.
  • Research internal systems to locate missing information and coordinate with other departments as needed.
  • Process payments and manage account-related tasks using company systems.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures to ensure compliance and consistency.
  • Use training and knowledge bases to answer customer questions confidently.
  • Escalate unresolved issues to supervisors or appropriate teams.
  • Ensure first-call resolution through effective troubleshooting and communication.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance and scheduling expectations.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Typing speed of 20+ WPM with accuracy.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Familiarity with Windows operating systems and ability to learn new tools.
  • Reliable and punctual with a strong work ethic.
  • Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
  • Customer-first mindset: empathetic, patient, and responsive.
  • Ability to multitask, self-manage, and adapt to change.
  • Team-oriented with excellent interpersonal skills.

Preferred

  • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
  • Experience in state or federal work environments.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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