Client Intake Specialist for a Law Firm!

The Nice Law Firm is accepting applications for a Client Intake Specialist in its Indianapolis office. We are an established law firm (over 30 years) with nine offices throughout Indiana. We are looking for a high-caliber person who has a great personality, is an excellent communicator, loves talking to people on the phone, sorting out issues, and is organized and able to follow up, follow through, and make things happen!

• Are you passionate about helping people?
• Would you like to launch yourself into a rewarding career at a successful law firm?
• Can you imagine going to work every day knowing that you are making a positive difference in people’s lives?

We are looking for a quick learner with a positive attitude to become our next Client Intake Specialist (read: client and attorney wrangler extraordinaire) to help expand our intake department.

When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Client Intake Specialists provide our potential clients with the ultimate telephone customer service experience. It requires the right combination of telephone skills, empathy, analytical listening, and the ability to ask smart questions to get to the root of the legal issues and then to match each of our potential clients with one of our hard-working attorneys.

If that's you -- you'll play an integral role in creating memorable client experiences. We treat everyone as we would like to be treated – which is well.

This important position involves completing administrative duties related to client intake and retention. If you have legal experience and are looking for that next step in your career, this position may be perfect for you!

Other requirements include the following:

• Conveys confidence on the phone
• Sets the tone and the pace of the potential client phone call
• A “people” person who easily builds rapport with others during phone calls
• Shows empathy to potential clients and puts them at ease during their difficult time
• Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning
• Demonstrates exceptional verbal and written communication skills
• Able to accurately summarize complex factual situations
• Proficient in Microsoft Office and database entry
• Strong organizational and follow through skills
• Inbound sales experience is a significant plus
• Past legal experience is also a significant plus

Think you have what it takes to be our next Legal Intake “Rock Star?” We provide training and for the right person this will be a highly rewarding position with a path to professional growth. If this sounds like a good fit for you, you will need to complete a two-step process in order to be considered. If both steps are not completed, you will not get a response from our hiring team.

Step #1: Please provide us with your current resume. Step #2: Write a cover letter not to exceed one page describing why you feel you would be a good fit for this position, showcasing any past relevant customer service experience, and why you are excited about this position. Submit both items and be sure to answer the three short screening questions that appear with this ad. (If you’d like bonus points, put “Your Next Best Hire” in the subject line of your cover letter.) No recruiter calls will be accepted.