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Bilingual Intake Specialist Jobs (NOW HIRING)

URI Inc

Bilingual Intake Specialist

Manhattan, NY · On-site

$19.50 - $26.25/hr

Intake Specialist The Intake Specialist (IS) will support the efforts of the Centralized Intake ... Bilingual (English/Spanish) required. * 1 year working with survivors of domestic or gender-based ...

Gamez Law Firm

Legal Intake Specialist

San Antonio, TX · On-site

$16.25 - $21.50/hr

... a Bilingual Intake Specialist. We are looking for a highly detailed oriented and organized personality that can thrive in a fast-paced environment. This position is full-time, in-office, Monday ...

Josselyn

Bilingual Intake Specialist

Northbrook, IL · On-site

$21.97 - $27.47/hr

Position Overview The Intake Specialist is responsible for coordinating intake services, which includes assessing the appropriateness of applications for services and scheduling assessment ...

AnswerOne

Bilingual Legal Intake Specialist

Edinburg, TX · On-site

$16 - $18.50/hr

Bilingual Remote Intake Specialists As a Bilingual Intake Specialist, you will be the vital first point of contact for potential clients calling into our partner law firms. Your role involves ...

Josselyn

Bilingual Intake Specialist

Northbrook, IL · On-site

$18.25 - $24.25/hr

Position Overview The Intake Specialist is responsible for coordinating intake services, which includes assessing the appropriateness of applications for services and scheduling assessment ...

AnswerOne

Bilingual Legal Intake Specialist

Edinburg, TX · On-site

$16 - $18.50/hr

Bilingual Remote Intake Specialists As a Bilingual Intake Specialist, you will be the vital first point of contact for potential clients calling into our partner law firms. Your role involves ...

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How much do bilingual intake specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for bilingual intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a bilingual intake specialist?

A Bilingual Intake Specialist is responsible for gathering and processing client information, conducting initial assessments, and ensuring effective communication between clients and service providers in multiple languages. They serve as the first point of contact, helping individuals access necessary services by verifying eligibility and collecting documentation. Strong communication, organizational skills, and fluency in at least two languages are essential for this role.

What does a bilingual intake specialist do?

As a Bilingual Intake Specialist, your day typically involves interviewing new clients, collecting important personal and case-related information, and accurately entering data into internal systems. You’ll often coordinate with other departments—such as social services, healthcare teams, or legal staff—to ensure seamless client support. Handling sensitive information with discretion and providing clear, empathetic communication in both languages are central aspects of the role. The work environment is usually collaborative and fast-paced, requiring flexibility and a strong commitment to serving clients from diverse backgrounds.

What are the key skills and qualifications needed to thrive as a bilingual intake specialist?

To thrive as a Bilingual Intake Specialist, you need strong proficiency in at least two languages, excellent communication skills, and experience with client interviewing or case management, typically supported by a high school diploma or relevant degree. Familiarity with customer relationship management (CRM) systems, data entry software, and sometimes certifications in translation or interpretation are commonly required. Exceptional interpersonal skills, cultural sensitivity, and the ability to maintain confidentiality set outstanding candidates apart. These competencies are vital for efficiently gathering accurate client information and ensuring a positive experience for diverse client populations.

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Bilingual Intake Specialist jobs near you
Infographic showing various Bilingual Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Bilingual Intake Specialist

Boston, MA • On-site

Volunteer Lawyers Project of the Boston Bar Association
Legal Services • 11 - 50 employees
Learn more about Volunteer Lawyers Project of the Boston Bar Associationexternal

$28.31/hr

Other

Posted 10 days ago

Job description

To be considered for this position you must submit an application through JotForm. Applications received on Idealist will not be considered.

Please visit the following website to apply: https://vlp.jotform.com/262296326592970

This application will remain open until the position has been filled.

POSITION:  Bilingual Intake Specialist

DAYS/HOURS: Monday – Friday, 8:30 AM- 4:30 PM with one unpaid hour for lunch 

REPORTS TO: Christopher Neighbours, Call Center Manager

UNIT: Eastern Region Legal Intake (ERLI) of the Volunteer Lawyers Project

LOCATION: Remote and 7 Winthrop Sq, Boston MA 02110*

HOURLY RATE: $28.31 per hour

Candidate must reside in Massachusetts and must have access to a secure internet connection.

This position requires fluency in English and another language. Please be advised that selected candidates will be required to take a Language Proficiency exam.

This application will remain open until the position has been filled.

SUMMARY OF POSITION:  

Eastern Region Legal Intake (ERLI) is a unit within VLP that provides callers with information, legal advice, and referrals; screens clients for legal aid eligibility; and conducts intakes in legal aid priority cases. ERLI receives over 10,000 calls annually from low-income Massachusetts residents seeking legal assistance. Without the services of ERLI and its staff, many of these residents may go without assistance.

VLP is seeking a full-time Bilingual Intake Specialist to answer calls, screen for eligibility, conduct intakes, give information and referrals, schedule appointments, and data entry. The Intake Specialist will receive ongoing training in standard procedures, customer service, data entry, and specialized legal education in order to provide the highest level of legal information, referrals, and advice under the supervision of a manager and attorney.

QUALIFICATIONS:

REQUIRED EDUCATION/TRAINING: 

  • Associates Degree
  • Fluency in English and another language
  • Proficiency in Microsoft Office Suite

PREFERRED KNOWLEDGE/EXPERIENCE

  • At least 1 year of call center experience or telephone customer service experience
  • At least 1 year of data entry experience and/or intake-related experience
    • Knowledge of MA laws surrounding Housing, Family Law, Benefits and Consumer
    • Prior intake experience
    • Prior experience working in legal aid, the court system or a law office that handles civil cases in serving low-income populations.

REQUIRED MENTAL/PHYSICAL ABILITIES/SKILLS:

  • Strong verbal, written, and interpersonal communication skills, including the ability to communicate effectively by phone and email
  • Strong data entry and typing skills, with a high level of attention to detail and accuracy.
  • Ability to quickly learn and retain new information
  • Strong organizational and time-management skills, with the ability to manage multiple tasks and meet deadlines
  • Ability to work effectively both independently and collaboratively as part of a team
  • Ability to effectively navigate computer systems, case management software, internet-based applications, and phone systems
  • Ability to remain flexible and adapt to varying client needs and changes in program procedures
  • Ability to manage stress and identify self-care as needed
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment and manage competing priorities

ESSENTIAL FUNCTIONS INCLUDE:

  • Conduct client intakes by phone through the ERLI Call Center queue and respond to online requests for legal assistance
  • Apply legal training to assess client case facts and provide accurate information, referral, or legal

advice under the supervision of the manager and supervising attorney

  • Accurately document client information and case facts in the case management system and prepare case files for daily supervisory review
  • Schedule clients for advice calls and conduct assigned advice call back appointments
  • Perform other duties and responsibilities as needed to support program operations

Volunteer Lawyers Project is committed to a diverse work environment and is proud to be an Equal Opportunity Employer. Our ideal candidates are respectful of an inclusive work environment. VLP strives to ensure that those working in our organization reflect the communities we serve. VLP encourages applicants from a broad spectrum of backgrounds to apply for positions.

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