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Personal Injury Intake Jobs (NOW HIRING)

LaHood Norton

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Personal Injury Intake Specialist

Hollywood Park, TX · On-site

$40K - $45K/yr

Personal injury intake experience is a plus but not required. Outstanding communication and active listening skills. Strong attention to detail. Ability to multitask in a fast-paced environment.

Law Firm

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Intake Paralegal - Personal Injury Law Firm

New York, NY · On-site

$75K - $85K/yr

Intake Paralegal - Personal Injury Law Firm Location: Manhattan Salary: Competitive, based on experience $75,000 to $85,000 Schedule: Full-Time Our growing Personal Injury law firm is seeking an ...

Rafaeli Law PLLC

Legal Intake Specialist

Fort Lauderdale, FL · On-site

$17 - $22.75/hr

Description We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist ...

AK Law Firm, PLLC

Intake Specialist

Houston, TX

$17 - $22.75/hr

About Us AK Law Firm is a fast-growing Personal Injury firm dedicated to helping individuals who ... Position Overview The Intake Specialist is the first point of contact for potential Personal Injury ...

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How much do personal injury intake jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for personal injury intake in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Personal Injury Intake Specialist, and why are they important?

To thrive as a Personal Injury Intake Specialist, you need a solid understanding of legal terminology, case evaluation, and client interviewing, usually supported by experience in a law firm or related setting. Familiarity with case management software, CRM systems, and document management tools is typically required. Exceptional communication, active listening, and empathy are vital soft skills for building trust with potential clients and gathering accurate information. These skills and qualities are crucial for efficiently capturing case details, ensuring client satisfaction, and supporting the legal team’s case preparation.

What are the typical daily responsibilities of someone working in Personal Injury Intake?

A professional in Personal Injury Intake is primarily responsible for handling initial client inquiries, gathering essential case information, and assessing the potential viability of personal injury claims. Daily tasks often include conducting phone interviews with potential clients, entering case details into the firm's database, and coordinating with attorneys and paralegals to ensure all necessary documentation is collected. The role also requires strong communication and empathy skills, as you'll frequently interact with individuals who are experiencing stress or trauma. Collaborative teamwork and attention to detail are crucial, as the information you gather helps determine the next steps in the legal process.

What is a Personal Injury Intake Specialist?

A Personal Injury Intake Specialist is a professional who serves as the first point of contact for individuals seeking legal help after an accident or injury. They gather essential information about potential clients and their cases, assess eligibility, and relay details to attorneys or legal teams. Their role is critical in ensuring that cases are properly screened and that clients receive timely support and guidance from the law firm.
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What cities are hiring for Personal Injury Intake jobs? Cities with the most Personal Injury Intake job openings:
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Personal Injury Intake jobs near you
Infographic showing various Personal Injury Intake job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 74% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Director of Intake - Personal Injury

corviaconsulting

Houston, TX • Remote

$200K - $300K/yr

Full-time

Posted 6 days ago

New

Job description

This is a remote position.

Now Hiring: Director of Intake – Personal Injury (Remote)

Are you an experienced personal injury intake leader with a proven track record of building high-performing teams and driving operational excellence? We are seeking a dynamic Director of Intake to oversee and lead our growing intake department.

This is a senior leadership opportunity for someone who thrives in a fast-paced personal injury environment and is passionate about creating exceptional client experiences while maximizing team performance. The ideal candidate has extensive experience managing intake operations, developing team members, and implementing processes that improve efficiency and conversion rates.

This position requires prior personal injury experience and intake experience. Candidates without both will not be considered.

Key Responsibilities
  • Lead, manage, and mentor the Intake Department, including Intake Managers and Intake Specialists
  • Oversee daily intake operations to ensure timely follow-up and exceptional client service
  • Develop, implement, and improve intake workflows, SOPs, and best practices
  • Monitor KPIs, conversion rates, response times, and team performance
  • Conduct coaching sessions, performance evaluations, and ongoing staff development
  • Review intake calls and provide feedback to improve client interactions and conversion rates
  • Collaborate with executive leadership to develop strategies that support firm growth
  • Ensure accurate documentation and compliance within the firm's case management system
  • Identify operational bottlenecks and implement scalable solutions
  • Partner with recruiting and training teams to hire, onboard, and develop top intake talent
  • Foster a culture of accountability, collaboration, and continuous improvement
Qualifications
  • 5+ years of experience in U.S. personal injury law
  • 3+ years of leadership experience managing a personal injury intake team
  • Extensive personal injury intake experience is required
  • Proven ability to build, coach, and lead high-performing teams
  • Strong understanding of personal injury case qualification and intake best practices
  • Experience with case management software and reporting tools
  • Excellent leadership, communication, and organizational skills
  • Data-driven with experience managing KPIs and performance metrics
  • Ability to manage multiple priorities in a fast-paced, high-growth environment
Preferred Qualifications
  • Experience managing remote teams
  • Experience developing SOPs, training programs, and operational workflows
  • Strong analytical and process improvement skills
  • Bilingual (English/Spanish) is a plus
Compensation & Benefits
  • $200,000+ annual base salary
  • Performance-based bonuses
  • Fully remote position
  • Comprehensive benefits package
  • Opportunity to lead and grow a best-in-class intake department
  • Collaborative executive leadership team
  • Significant opportunities for professional growth and advancement
Requirements
  • Must have prior U.S. personal injury experience
  • Must have extensive personal injury intake experience
  • Must have exceptional leadership and communication skills
  • Must be available to work full-time during U.S. business hours
  • Must have a reliable home office and high-speed internet connection

If you're a strategic leader with a passion for developing people, optimizing operations, and delivering outstanding client experiences, we'd love to hear from you!