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Personal Injury Intake Jobs in Florida (NOW HIRING)

Rafaeli Law PLLC

Legal Intake Specialist

Fort Lauderdale, FL · On-site

$17 - $22.75/hr

Description We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist ...

Rafaeli Law PLLC

Legal Intake Specialist

Miami, FL

$60K/yr

We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist role -- it ...

LAW FIRM

Paralegal -Personal Injury

Miami, FL · On-site

$44K - $55K/yr

The successful candidate will work closely with attorneys and staff, providing essential support throughout the lifecycle of Personal Injury cases--from initial intake through filing. This is an ...

LAW FIRM

Paralegal -Personal Injury

Miami, FL · On-site

$44K - $55K/yr

The successful candidate will work closely with attorneys and staff, providing essential support throughout the lifecycle of Personal Injury cases--from initial intake through filing. This is an ...

Alpizar Law

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Personal Injury Paralegal

Palm Bay, FL · On-site

$55K - $75K/yr

Assisting with personal injury case screening, intake, and signup; * Processing new cases including opening cases, dealing with adjusters, clearing liability, answering questions and client ...

Alpizar Law

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Personal Injury Paralegal

Palm Bay, FL · On-site

$55K - $75K/yr

Assisting with personal injury case screening, intake, and signup; * Processing new cases including opening cases, dealing with adjusters, clearing liability, answering questions and client ...

Fenstersheib Law Group. P.A.

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Intake Specialist - Personal Injury Law Firm

Hallandale, FL · On-site

$16 - $19/hr

About Us Busy and fast-paced personal injury law firm seeking a professional, compassionate, and highly organized Intake Specialist to join our team. The Intake Specialist is the first point of ...

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Personal Injury Intake information

What are the key skills and qualifications needed to thrive as a Personal Injury Intake Specialist, and why are they important?

To thrive as a Personal Injury Intake Specialist, you need a solid understanding of legal terminology, case evaluation, and client interviewing, usually supported by experience in a law firm or related setting. Familiarity with case management software, CRM systems, and document management tools is typically required. Exceptional communication, active listening, and empathy are vital soft skills for building trust with potential clients and gathering accurate information. These skills and qualities are crucial for efficiently capturing case details, ensuring client satisfaction, and supporting the legal team’s case preparation.

What are the typical daily responsibilities of someone working in Personal Injury Intake?

A professional in Personal Injury Intake is primarily responsible for handling initial client inquiries, gathering essential case information, and assessing the potential viability of personal injury claims. Daily tasks often include conducting phone interviews with potential clients, entering case details into the firm's database, and coordinating with attorneys and paralegals to ensure all necessary documentation is collected. The role also requires strong communication and empathy skills, as you'll frequently interact with individuals who are experiencing stress or trauma. Collaborative teamwork and attention to detail are crucial, as the information you gather helps determine the next steps in the legal process.

What is a Personal Injury Intake Specialist?

A Personal Injury Intake Specialist is a professional who serves as the first point of contact for individuals seeking legal help after an accident or injury. They gather essential information about potential clients and their cases, assess eligibility, and relay details to attorneys or legal teams. Their role is critical in ensuring that cases are properly screened and that clients receive timely support and guidance from the law firm.
What are popular job titles related to Personal Injury Intake jobs in Florida? For Personal Injury Intake jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Personal Injury Intake jobs in Florida look for? The top searched job categories for Personal Injury Intake jobs in Florida are:
Personal Injury Intake jobs near you
Infographic showing various Personal Injury Intake job openings in Florida as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Legal Intake Specialist

Rafaeli Law PLLC

Fort Lauderdale, FL • On-site

$17 - $22.75/hr

Full-time

Posted 7 days ago

Key responsibilities

  • Answer inbound calls and respond to web leads quickly.

  • Conduct full intake interviews in English and Spanish with empathy and professionalism.

  • Qualify cases against the firm's criteria and walk qualified prospects through signing the retainer agreement.

Job description

Description
We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist role - it is the front door of our firm. Every call you take could be the next case that changes someone's life, and your job is to make sure qualified callers feel heard, trust us, and sign up on the spot.
The right person is a compassionate closer: warm and empathetic with injured callers, but disciplined about following our intake process, qualifying cases, overcoming hesitation, and getting retainers signed the same day. If you have done personal injury intake before and you love the rush of a signed-up client, we want to meet you.
Responsibilities
What You'll Do
• Answer inbound calls and respond to web leads quickly - speed matters
• Conduct full intake interviews in English and Spanish, with empathy and professionalism
• Qualify cases against our firm's criteria (accident type, injuries, treatment, liability, insurance, statute of limitations)
• Walk qualified prospects through the retainer and e-sign the agreement on the same call whenever possible
• Follow up persistently with warm leads who didn't sign on the first contact - calls, texts, and emails until they sign or decline
• Accurately log every lead, call note, and case detail in our CRM / case management system
• Coordinate with attorneys and case managers to smoothly hand off newly signed clients
• Hit weekly and monthly sign-up goals
Qualifications
• Prior legal intake experience is required - personal injury intake strongly preferred
• Fluent in Spanish and English (verbal and written) - required
• Proven track record of converting leads into signed clients
• Comfortable on the phone for most of your shift; strong listener and clear communicator
• Organized, detail-oriented, and able to juggle multiple leads at once without dropping the ball
• Familiarity with intake CRMs and e-signature tools (Litify, CASEpeer, Filevine, Lead Docket, DocuSign, or similar) is a big plus
• Empathetic, calm, and professional - many of our callers are in pain, scared, or overwhelmed
• Self-motivated and goal-driven; you actually like having a sign-up target

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