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Personal Injury Intake Jobs (NOW HIRING)

Rafaeli Law PLLC

Legal Intake Specialist

Miami, FL · On-site

$60K/yr

We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist role -- it ...

AK Law Firm, PLLC

Intake Specialist

Houston, TX · On-site

$17 - $22.75/hr

About Us AK Law Firm is a fast-growing Personal Injury firm dedicated to helping individuals who ... Position Overview The Intake Specialist is the first point of contact for potential Personal Injury ...

Zinda Law Group PLLC

Intake Specialist

Austin, TX

$17.50 - $23.50/hr

Personal Injury Intake Specialist Our Mission - Justice for All. Life Changing Results. Position Overview: Are you interested in gaining hands-on experience in the legal field? Join our dynamic team ...

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How much do personal injury intake jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for personal injury intake in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Personal Injury Intake Specialist, and why are they important?

To thrive as a Personal Injury Intake Specialist, you need a solid understanding of legal terminology, case evaluation, and client interviewing, usually supported by experience in a law firm or related setting. Familiarity with case management software, CRM systems, and document management tools is typically required. Exceptional communication, active listening, and empathy are vital soft skills for building trust with potential clients and gathering accurate information. These skills and qualities are crucial for efficiently capturing case details, ensuring client satisfaction, and supporting the legal team’s case preparation.

What are the typical daily responsibilities of someone working in Personal Injury Intake?

A professional in Personal Injury Intake is primarily responsible for handling initial client inquiries, gathering essential case information, and assessing the potential viability of personal injury claims. Daily tasks often include conducting phone interviews with potential clients, entering case details into the firm's database, and coordinating with attorneys and paralegals to ensure all necessary documentation is collected. The role also requires strong communication and empathy skills, as you'll frequently interact with individuals who are experiencing stress or trauma. Collaborative teamwork and attention to detail are crucial, as the information you gather helps determine the next steps in the legal process.

What is a Personal Injury Intake Specialist?

A Personal Injury Intake Specialist is a professional who serves as the first point of contact for individuals seeking legal help after an accident or injury. They gather essential information about potential clients and their cases, assess eligibility, and relay details to attorneys or legal teams. Their role is critical in ensuring that cases are properly screened and that clients receive timely support and guidance from the law firm.
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Personal Injury Intake jobs near you
Infographic showing various Personal Injury Intake job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, and 20% Part Time. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Bilingual Personal Injury Intake Specialist

Elmm Law Group

Phoenix, AZ • On-site

$20 - $23/hr

Full-time

Posted 7 days ago

Job description

Elmm Law Group is a rapidly growing personal injury firm in Phoenix that is female-founded. We’re looking for an additional bilingual Intake Specialist who understands that every call is an opportunity, and knows how to move quickly, connect with people, and get cases signed.


This role is not just answering phones. You are the first point of contact for injured clients, and how you handle that interaction directly impacts whether they choose our firm.


Compensation: $20 - $23 hourly base pay + bonuses based on signed cases

Compensation:

$20 - $23 hourly base pay + bonuses


Responsibilities:
  • Answering and responding to all inbound calls, texts, and online leads immediately
  • Speaking with potential clients in both English and Spanish
  • Guiding callers through the intake process and closing sign-ups
  • Following up consistently with leads that haven’t signed yet
  • Entering and tracking all activity in Lead Docket
  • Handling referral partner and medical provider calls with urgency and professionalism
  • Opportunity to grow with a firm that is scaling

Qualifications:
  • Fully bilingual (Spanish/English), required
  • Strong communication skills and confidence on the phone
  • Sense of urgency, you don’t let leads sit
  • Comfortable asking for the business and handling objections
  • Organized and detail-oriented
  • Reliable and accountable, you take ownership of this position and its results


Do Not Apply If:

  • You’re slow to respond or need constant follow-up or hand-holding 
  • You’re uncomfortable with sales, closing, or overcoming objections 
  • You prefer a low-volume, low-pressure, and accountable environment

About Company

We are a unique personal injury firm in Phoenix and female-owned. Our founder was a lead prosecutor who served as an Arizona Assistant Attorney General. Our mantra truly is helping accident victims navigate the insurance process after they have been injured while seriously protecting their interests and fighting for them.

Our firm's guiding principles:

  • Client-Centeredness
  • Compassion
  • Accountability
  • Efficiency
  • Detail Oriented