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Personal Injury Intake Jobs (NOW HIRING)

The Accident Guys

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Attorney Intake Personal Injury

Los Angeles, CA · On-site

$130K/yr

The Accident Guys, a personal injury law firm located in the Mid-Wilshire area, is seeking a driven Supervising Intake Attorney to assess potential personal injury claims. This role requires strong ...

Arlington ER

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Marketing Assistant and Personal Injury Coordinator for Emergency Room

Arlington, TX · On-site

$48K - $57K/yr

Experience in personal injury intake/coordination, case management, or related activities is highly preferred. Experience in healthcare administration, marketing, event coordination, medical office ...

Urgent

Law Firm

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Personal Injury Paralegal

New York, NY · On-site

$75K - $80K/yr

Manage a caseload of personal injury matters from intake through resolution. * Maintain regular communication with clients regarding case status, treatment, and outstanding documentation. * Obtain ...

W3Global Inc.

Personal Injury Paralegal

Houston, TX

$80K - $120K/yr

In this role, you will assist attorneys through all phases of personal injury litigation, including case intake, medical records review, drafting pleadings and discovery, coordinating treatment ...

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Personal Injury Intake information

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How much do personal injury intake jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for personal injury intake in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a personal injury intake specialist?

A Personal Injury Intake Specialist is a professional who serves as the first point of contact for individuals seeking legal help after an accident or injury. They gather essential information about potential clients and their cases, assess eligibility, and relay details to attorneys or legal teams. Their role is critical in ensuring that cases are properly screened and that clients receive timely support and guidance from the law firm.

What are the typical daily responsibilities of a personal injury intake specialist?

A professional in Personal Injury Intake is primarily responsible for handling initial client inquiries, gathering essential case information, and assessing the potential viability of personal injury claims. Daily tasks often include conducting phone interviews with potential clients, entering case details into the firm's database, and coordinating with attorneys and paralegals to ensure all necessary documentation is collected. The role also requires strong communication and empathy skills, as you'll frequently interact with individuals who are experiencing stress or trauma. Collaborative teamwork and attention to detail are crucial, as the information you gather helps determine the next steps in the legal process.

What are the key skills and qualifications needed to thrive as a personal injury intake specialist, and why are they important?

To thrive as a Personal Injury Intake Specialist, you need a solid understanding of legal terminology, case evaluation, and client interviewing, usually supported by experience in a law firm or related setting. Familiarity with case management software, CRM systems, and document management tools is typically required. Exceptional communication, active listening, and empathy are vital soft skills for building trust with potential clients and gathering accurate information. These skills and qualities are crucial for efficiently capturing case details, ensuring client satisfaction, and supporting the legal team’s case preparation.
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Personal Injury Intake jobs near you
Infographic showing various Personal Injury Intake job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Senior Intake Manager (Bilingual English/Spanish)

Direct Counsel

Los Angeles, CA • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Direct Counsel is seeking an experienced Senior Intake Manager on behalf of a rapidly growing plaintiff-side personal injury law firm. This leadership position is responsible for overseeing the firm's Intake Department, driving operational excellence, coaching a high-performing team, and ensuring an exceptional experience for prospective clients from their first interaction with the firm.

Responsibilities

  • Lead, mentor, and develop the Intake Department, including Intake Specialists, Team Leads, and support staff.

  • Oversee daily intake operations and monitor department performance.

  • Conduct regular coaching sessions and call quality reviews.

  • Develop and implement intake procedures, workflows, and best practices.

  • Monitor response times, client communication, and conversion metrics.

  • Analyze KPIs and prepare performance reports for leadership.

  • Partner with marketing to improve lead quality and intake performance.

  • Coordinate with legal teams to ensure smooth case transitions.

  • Resolve escalated client concerns professionally and efficiently.

  • Assist with recruiting, hiring, onboarding, and performance management.

  • Develop training materials and standard operating procedures.

  • Ensure compliance with firm policies and applicable legal requirements.

  • Foster a collaborative, accountable, and client-focused team culture.

Qualifications

  • Minimum 5 years of personal injury intake experience.

  • Minimum 3 years of leadership or management experience overseeing an intake team.

  • Strong knowledge of California personal injury processes.

  • Experience managing high-volume call environments.

  • Proven leadership, coaching, and employee development skills.

  • Strong organizational, analytical, and communication abilities.

  • Experience tracking and improving key performance metrics (KPIs).

  • Experience with Litify, Salesforce, or similar CRM systems is preferred.

  • Bilingual English/Spanish is required.

Preferred Experience

  • Plaintiff personal injury law firm environment.

  • High-volume intake operations.

  • Call center leadership.

  • KPI reporting and analytics.

  • Training and onboarding.

  • Process improvement initiatives.

  • Client experience management.

Compensation & Benefits
  • Salary: $120,000 - $150,000 DOE
  • Performance bonus opportunities

  • Medical, Dental, and Vision Insurance

  • 401(k) with company match

  • Paid Time Off

  • Paid Holidays

  • Professional development opportunities

  • Career growth within a rapidly expanding organization.

If you are an experienced operations leader with a passion for client service, team development, and continuous improvement, we encourage you to apply.