System Administrator

Who we are?

HBK Engineering, LLC is a proven leader in utility engineering. We are a fully licensed, professional engineering design firm headquartered in downtown Chicago, with local offices throughout the country. In 2020, HBK Engineering, LLC joined forces with Quanta Services, the leading specialty contractor with the largest skilled labor force in North America – providing fully integrated infrastructure solutions for the utility, energy and communications industries. As HBK continues to build our experience in the Power, Gas and Telecommunication infrastructure space, we are additionally expanding into the pipeline, oil & gas, and environmental services markets. With all these growth-focused, fast-paced career opportunities, there's never been a more exciting time to join the HBK Engineering team.

HBK Engineering, LLC is searching for a System Administrator. Our firm offers a professional work environment, project team approach, excellent benefits, competitive salary, and growth potential.

Reporting to the IT Director, the System Administrator is the escalation point for any system-related issues for the helpdesk team or users. As a System Administrator, this individual will focus on the creation of packages in SCCM, software deployments, licensing management, and assisting the IT Director on various projects and monthly maintenance windows as the organization grows. The System Administrator will also provide “hands-on” user support for day-to-day administration, maintenance, and support of personal productivity systems working closely with the Help Desk Lead and the IT Team. The expectation is that this person will also provide maintenance and support of the technology infrastructure, develop new solutions as needed through project work, and support Help Desk operations when it comes to end-user support. This role will provide valuable exposure to project management fundamentals, risk management, and network architecture & security design.

Responsibilities:

• Effectively serve as the escalation point for the IT help desk across multiple sites and remote users.
• Improve the productivity of the IT help desk by creating & managing software packages and image updates in SCCM.
• Work closely with the IT Director on monthly maintenance windows and upgrades as necessary.
• Identify, research, and resolve complex technical problems.
• Document, track, and monitor problems to ensure resolution in a timely manner.
• Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones, and other devices to ensure effective use of technology resources by HBK staff.
• Resolve hardware/software conflicts as well as basic network troubleshooting.
• Handle user support questions regarding various software programs.
• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories.
• Develop and maintain knowledge of HBK computer systems and share this knowledge with customers to promote computing literacy and efficient use of technology as well as a high level of customer service.
• Maintain network security and access to resources by creating, editing, or deleting user accounts, network shares and e-mail lists with attention to appropriate security procedures.
• Maintain the security of computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications.
• Provide IT systems administration and support as needed, working closely with all members of the IT team, to ensure continuous and effective operations while maintaining IT security policy.
• Participate in ensuring the stability of all HBK’s information systems with teamwork and professionalism, including, but not limited to, carrying and responding to a cell phone and being available when needed for critical system support.
• Works closely with internal departments to rollout new initiatives, programs, systems, automation enhancements, etc.
• Participate in the Help Desk support by working on tickets, users onboarding/offboarding and equipment deployment/collection tasks.

Qualifications:

• Requires a Bachelor’s degree in information systems or equivalent with a minimum of 3 years’ experience working as a Subsystem Administrator in a fast-paced, IT support environment.
• Prior experience in server patching, License servers, Microsoft 365.
• Experience with working with help desk team preferred.
• Basic network administration ability with Microsoft Active Directory and other network applications.
• Comprehensive knowledge of Microsoft Windows hardware and general computer operation required.
• Strong listening and problem-solving ability.
• Ability to explain and document computer systems in terms equivalent to user’s experience level.
• Experience with inventory management.
• Excellent interpersonal skills, with ability to effectively interact with employees at all levels within the organization.
• Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment.
• Outstanding organization abilities.
• Excellent creative thinking and problem-solving skills.
• Able to work varied and flexed hours, at times may include nights, weekends, and holidays.

Offers contingent upon satisfactory results from our standard background check and receipt of results of a satisfactory drug screening test from a location specified by HBK.

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