Regional Account Manager (Credit Card & Financial Area)

Collinson is a privately-owned entrepreneurial business, who services over 800 clients in 170 countries, employs 2,000 staff in 28 global locations, and manages over 20 million end customers. Our industry and sector specialists provide market-leading experience across three core capabilities: Loyalty, Lifestyle Benefits, and Insurance.

Collinson is the world-leading provider of lifestyle membership programs and travel enhancement products. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brands’ reward programmes and loyalty initiatives.

With a tiered product range tailored to the needs of financial and other service providers, we help clients to differentiate their products, drive acquisition, optimize brand offerings and retain valuable customers globally. Our unique expertise and insight into high earning, frequent travelers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters, and assist in times of need.

While specializing in financial services, travel, and retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi. We take our 30 years of experience working with these kinds of household names and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

What does a Regional Account Manager do?

• Engage with and grow assigned accounts consisting of credit card issuing institutions, banks, fintech’s, as well as corporations
• Together with the Regional Business Directors team, own and drive the professional business communications and on-going cross-functional interaction with the Clients, Plano Leadership, London HQ, Operations, IT, Marketing, Finance, and Customer Service. Taking ownership of the operational client experience and meeting client expectations.
• Maintain a base of existing accounts and build a long-term plan for retention and growth.
• Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.
• Position Collinson Travel Experiences as a leading provider of “airport VIP lounge access solutions” that enables clients to sell more products and services to their most valuable customers.
• Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client’s business.
• Assess and ensure compliance to contractual requirements.
• Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion.
• Actively identify and pursue additional revenue opportunities, cross sales or expansion of existing portfolios that will increase Collinson’s value to the customer and increase customer satisfaction while meeting growth objectives.
• Assist in the creation and delivery of sales / product presentations and proposals.
• Help craft product and service offerings that maximize Collinson’s marketplace appeal to the market’s specific needs.
• Engage with internal departments and colleagues to drive streamlined solutions that allow for better client servicing through improvement of processes as needed.
• Travel up to 25% including internationally as needed.

What You'll Do:

• Tech-savvy
• Self-starter requiring minimal supervision
• Strong communications skills
• Excellent listening, verbal, interpersonal, presentation and written communication skills.
• Ability to solicit, negotiate, implement, and maintain a long-term relationships.
• Good understanding and follow through of sales processes, sales cycles and account management.
• Well-established ability to build rapport and network effectively, using a "consultative selling" approach.
• Comfortable to perform in matrix organization with less structured settings and hierarchies
• Willingness to multitask and eager to take on additional responsibilities that fall both within and outside the scope of the job description.
• Demonstrate strong conceptual and strategic business skills.
• Detail oriented with strong problem-solving analytical orientation and ability to meet deadlines.
• Able to structure an issue and analyze alternative solutions using metrics and other business data.
• Ability to identify process improvement opportunities and provide solutions to these.
• Able to make sound decisions based on company policies and procedures.
• Project leadership and management abilities.
• Salesforce / CRM experience.

What You'll Need:

• Bachelor’s degree with 3 years B2B Account Management experience in the financial services loyalty and benefits industry or 7 years relevant equivalent experience
• Strong industry knowledge or first-hand experience with a major financial institution, credit card issuer or fin tech services provider.
• Advanced Microsoft Office proficiency, Excel and PowerPoint in particular.
• Tableau experience a plus.
• Fully bi-lingual English and Spanish required (spoken and written); Portuguese a plus.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.