Technical Support Specialist

Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a full-time Technical Support Specialist to provide technical support to agency staff. This person is responsible for managing various technical tasks. Essential duties of the technical support specialist include but are not limited to:

• Responsible for installing and configuring PC/Mac Computer systems and peripherals such as printers/scanners.
• Performs hardware setups, software installations, troubleshooting, and hardware updates.
• Updates and maintains IT hardware, software, and licensing inventory programs.
• Provide technical support to agency staff, working with Systems Administrator to resolve higher level issues or proper hand off of the issue.
• Assists in projects.
• Creates, disables, or makes changes to user accounts as needed.
• Works with agency specific EHR/Methasoft applications, troubleshooting and configurations if necessary. Makes recommendations on how to improve use of these applications in the agency.
• Responsible for all aspects of help desk support and technical assistance
• Address a wide variety of user issues, including software problems, hardware failures, and network issues.
• Responsible for creating and maintaining user accounts and information.

• Associates degree in technology, computer science, information systems, or a related field (or any combination of business technology degrees and/or certifications) required; bachelor’s preferred
• Experience working with a variety of hardware, software, applications, networks, copiers, printers, etc. required
• Preferred 2 years’ experience working in the industry with the required technologies.

This is a full-time position - excellent wage, benefits, and retirement plan available.

EOE/M/F/H/V