Corporate Task Force Director of Rooms-Greenwood Hospitality

Task Force Director of Rooms

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a Task Force Full-Service Rooms Director.

GENERAL PURPOSE

Plan and manage the room and related area operations of the hotel to achieve customer (guests, employees, corporate, and owners) satisfaction and quality service while meeting/exceeding financial goals.

The position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include the front office, guest services, housekeeping, security, and gift shop. May have responsibility for recreation and tennis. Participates in total hotel management as a member of the Hotel Executive Committee.

ESSENTIAL DUTIES/RESPONSIBILITIES

Manage the human resources in the division to attract, retain and motivate the employees; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate, as appropriate.

Develop, recommend, implement, and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.

Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff, and company assets.

OTHER DUTIES/RESPONSIBILITIES

May assume the responsibilities of the General Manager in his/her absence.

Perform special projects and other responsibilities as assigned.

.

Days and times may vary based on need.

SUPERVISORY DUTIES -

5 to 100 employees.

JOB QUALIFICATIONS

Knowledge

Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for the management of people and complex problems.

Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches.

Ability to make decisions with only general policies and procedures available for guidance.

Supervisory/management skills.

Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

Skills

Moderate hearing is necessary as guests phone with requests and questions.

Excellent vision is necessary to assess the required reaction to meet standards.

Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates, and corporate contacts in a professional and extensive manner.

Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.

Abilities

Lifting, pushing, pulling, and carrying - must be able to accomplish any task required of associates within assigned departments.

Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.

Mobility - must be able to accomplish any task required of associates within assigned departments.

Continuous standing - must be able to accomplish any task required of associates within assigned departments.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Material/Equipment Used

Must be able to accomplish any task required of associates within assigned departments.

We are:

Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.

At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and are ignored. They define who we are and how we conduct ourselves with investors, guests, and one another.

Vision & Mission - Hotel Equities Atlanta Georgia

EOE/DFW

Please note that this job description is not an exclusive or exhaustive list of all functions that a Task Force AGM Rooms Director may be asked to perform

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program