Senior Compliance Coordinator

Essential Duties

• Monitor the shared Outlook mailbox for all communications; archive, distribute and respond as necessary; maintain and update all client related information on SharePoint as new alerts and information is provided.
• Review, distribute, and complete client questionnaires; update the shared reference resource with responses, commonly used language and references.
• Complete, track, and send monthly client reports: Complaints Report, CCKQC Assessment, QM Non-Call Tracking, Contested Files, Notary Listing.
• Launch new hire and annual trainings, download and save all training completion certificates, and maintain training logs.
• Review and update rosters with change in employment status; update Firm Contact Matrix.
• Provide clients with updated COI’s as they come due for renewal.
• Assist the Compliance Analyst with ongoing internal audits and reports.
• Other duties as assigned.

Requirements

• Strong attention to detail.
• Previous compliance experience preferred but not required.
• Must be a self-starter and organized.
• Familiar with SOP’s is preferred.
• Ability to work in a fast-paced environment, with the ability to prioritize and balance competing, time-urgent demands.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the company.