Help Desk Supervisor

Felician Sisters of North America

Livonia, MI

Expired: 29 days ago Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Are you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community?

We invite you to apply for the full-time position of Information Technology (IT) Help Desk Supervisor in Livonia, MI. This onsite position provides the opportunity to work with Franciscan sisters and employees from various locations across North America.
We offer GREAT BENEFITS (affordable excellent health insurance), a competitive retirement program with matching, up to $1000 employee referral bonuses, annual pay increases, up to 24 days of paid time off (PTO) per year, PTO payout every year, tuition discount at Felician-affiliated universities, comprehensive benefits package, and more)!

General Summary:

The IT Help Desk Supervisor is responsible for supervising and managing the help desk team, ensuring timely and effective resolution of technical issues across the province. This position is responsible for supporting of hardware, software, applications, and maintenance of IT equipment. An IT Help Desk Supervisor plays a crucial role in ensuring efficient technical support for the Felician Sisters of North America (FSNA). In addition, this role participates in technical research and development discussions to enable continuing innovation within the province infrastructure.

Education and Experience:

Bachelor’s degree in engineering, computer science or related field; equivalent experience considered.
Minimum of five (5) years IT Support experience.
Must have prior knowledge and a minimum of 5 years’ experience with WIFI networks
Must have prior knowledge and a minimum of 5 years’ experience with LAN networks
Must have prior knowledge in Office 365 and Microsoft Server 2016 with a minimum of 5 years’ experience.
Minimum (3) years of Supervisory experience preferred.
Previous experience working for nonprofit or healthcare environment preferred.
A high level of accountability and the ability to prioritize and delegate are essential.
The ability to thrive within a fast-paced, demanding support environment while maintaining high company standards. Proven analytical and problem-solving abilities.
Outstanding customer service
Strong documentation skills.

Benefits for full-time employees:

Health Insurance - affordable employee contributions and low deductible
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off (PTO) including Holidays
PTO Payout
Life and AD & D Insurance
Short-term Disability
Long-term Disability
Voluntary Life Insurance
Voluntary A, D & D Insurance
Voluntary Critical Illness and Accident Insurance
Voluntary Spouse/Dependent Insurance
Free Parking
Pay Increases
Competitive Pay
Sprint Discount
Verizon Discount
Dell Computer Discount
Well Aware Wellness Program
Employee Assistance Program (EAP)
Emergency Assistance Fund
FSNA Care Connection - Deep Discounts on diapers and personal care products
PayActiv - Access to earned but unpaid wages before payday
Mentor program - Paid mentor orientation and wage increase while serving as a mentor.
Clothing Benefit Program for Health Services or Facilities Management employees
Ticketsatwork.com - Discounted travel and entertainment benefit
Access Perks - Discounted travel and local retailers
Perfect Presence Attendance Raffle (Quarterly)
Employee Referral Bonus
Commuter Benefits
Pet Insurance

Company Description

Employment opportunities are available throughout North America in the convents and administrative office. Employees in the convent homes care for our sisters directly as nurses (RNs/LPNs), and nurse aides/ CNAs. Other positions provide indirect care as dietary staff, housekeepers and maintenance workers. Additional departments provide operational support through Finance, the Office of Mission Advancement, Communications, Development, Human Resources, Program Outreach and IT. The Felician Sisters also focus on vocation, growth of ministries and have the mission of the “spiritual renewal of the world” through their actions, publications, social media and continuing to serve where they are needed.

The Felician Sisters is a congregation of women religious, inspired by the spiritual ideals of their foundress Blessed Mary Angela Truszkowska and Saints Francis of Assisi, Clare of Assisi and Felix of Cantalice. Founded in Poland in 1855, the first Felician Sisters arrived in North America in 1874 to minister to the immigrant and indigenous families of Polonia, WI. They established eight provinces across the United States and Canada. In 2009, they united the eight provinces into Our Lady of Hope Province, allowing for a more strategic use of resources.

Pioneers of social services, the Felician Sisters founded and continue to sponsor hospices, schools, childcare centers, hospitals, after-school programs, homeless shelters, food pantries, nursing homes, affordable housing communities, and missions in Haiti and Canada. Constantly evolving to meet the needs of the time, they continue to follow God’s will and Blessed Mary Angela’s directive to “serve where you are needed.”

Why Work Here?

Great atmosphere, caring environment, team-based, comprehensive benefits package!

Employment opportunities are available throughout North America in the convents and administrative office. Employees in the convent homes care for our sisters directly as nurses (RNs/LPNs), and nurse aides/ CNAs. Other positions provide indirect care as dietary staff, housekeepers and maintenance workers. Additional departments provide operational support through Finance, the Office of Mission Advancement, Communications, Development, Human Resources, Program Outreach and IT. The Felician Sisters also focus on vocation, growth of ministries and have the mission of the “spiritual renewal of the world” through their actions, publications, social media and continuing to serve where they are needed. The Felician Sisters is a congregation of women religious, inspired by the spiritual ideals of their foundress Blessed Mary Angela Truszkowska and Saints Francis of Assisi, Clare of Assisi and Felix of Cantalice. Founded in Poland in 1855, the first Felician Sisters arrived in North America in 1874 to minister to the immigrant and indigenous families of Polonia, WI. They established eight provinces across the United States and Canada. In 2009, they united the eight provinces into Our Lady of Hope Province, allowing for a more strategic use of resources. Pioneers of social services, the Felician Sisters founded and continue to sponsor hospices, schools, childcare centers, hospitals, after-school programs, homeless shelters, food pantries, nursing homes, affordable housing communities, and missions in Haiti and Canada. Constantly evolving to meet the needs of the time, they continue to follow God’s will and Blessed Mary Angela’s directive to “serve where you are needed.”