Coach In Training (Manager In Training)

Summary: Receive training and direction from the Head Coach. Execute learned practices to supervise and coordinate activities of pawn, sales, and web sales team members in your specific location. Duties may include management functions, personnel work, in addition to supervisory duties

Essential Duties and Responsibilities:

1. Provide guest service by greeting, assisting and responding to inquiries or complaints 2. Complete daily time off requests, exceptions and any payroll related items for the store
2. Execute learned practices on how to direct and supervise team members engaged in guest interactions, inventory-taking, reconciling cash receipts, or performing services for guests
3. Monitor sales and pawn activities to ensure that guests receive exceptional service and quality goods
4. Shadow on hiring, training, assigning duties, coaching and evaluating team members
5. Enforce safety, health, security rules, OSHA compliance, and loss prevention in your specific location
6. Examine merchandise to ensure that it is correctly priced, displayed and that it functions as advertised
7. Assist with planning and preparing specific department schedules according to the stores season and traffic flow
8. Implement policies, goals, objectives, and procedures for your specific location
9. Keep appropriate personnel informed of known actions, which may affect the ability to successfully perform assignments or adversely affect company operations
10. Other duties as assigned by management

Requirements

Qualifications:

Formal Education and Experience Requirement (Must meet one or more of the following requirements):

• Associates degree
• 2-4 years of Assistant Manager experience
• 2 years of pawn or sales experience

Knowledge:

• Point of sales systems
• Proficient in Microsoft Office Suite

Certificates, Licenses, Registrations:

• Must maintain valid/unrestricted driver's license at all times
• Eligible to obtain any special state required licenses and/or certificates as required by law or the company
• Must maintain eligibility to be a responsible person on FFL license

Physical Requirements:

• Stand or sit (stationary position) 20 % of day
• Walk (move, traverse) 80 % of day
• Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) 100 % of day
• Climb (stairs/ladders) or balance (ascend/descend, work atop, traverse) 20 % of day
• Stoop, kneel, crouch, or crawl (position self to, move) 30% of day
• Talk/hear (communicate, detect, converse with, discern, convey, express oneself, exchange information) 100% of day
• See (detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess) 100% of day
• Taste/smell (detect, distinguish, determine) 100% of day
• Pushing or pulling 20% of day
• Reaching 20% of day
• Repetitive Motion 20% of day

Lifting Requirements:

• Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects