Community Safety Investigator

Position Summary

Serves as a noticeable security presence in matters relating to Agency security. Responsible for creating a safe and secure environment for residents and employees through effective performance of assigned duties and for safeguarding Agency property against theft, fire, vandalism, and illegal entry. The duties listed below illustrate the various types of work that may be performed. Responsibilities include, but are not limited to, the following:

Responsibilities

1. Safeguards residents, employees, and assigned areas including buildings, equipment, and property by investigating reports, potential risks, or criminal activities from various sources.

1. Once a report or criminal activity is filed, a follow up with property management is conducted to obtain other relevant information that may be of assistance to the investigation and may identify any violation of the lease; interviews residents or witnesses and complete investigation packet.

1. Notifies Housing Programs of suspected illegal activity on Agency property and reports hazardous and unusual conditions or malfunctions observed.

1. Promptly responds as needed to alarms and safety/security calls and investigates disturbances. Interviews witnesses and conducts routine investigations of incidents.

1. Immediately reports any criminal activity or emergency to 911 and EVP and carefully monitors the incident and acts as a professional witness for responding emergency units. Intervenes only when injury or death to any party is eminent.

1. Conducts case conferences with head of household members to discuss findings and recommendations (lease violation, lease termination, ban notice etc.).

1. Reviews incident reports and/or arrest reports from law enforcement agencies; contacts appropriate law enforcement agencies to gather confidential information for the investigation of the arrest. Assists with complaints made with law enforcement agencies.

1. Communicates with the Property and Asset Management and Client Services Division regarding any concerns about Agency properties.

1. Assists INLIVIAN staff upon request with unit inspections.

1. Assists INLIVIAN staff regarding police calls on Agency properties.

1. Is available on an on-call basis for emergencies.

1. Performs police criminal background checks as necessary.

1. Calls police or fire departments in cases of emergency, such as fire of the presence of unauthorized personnel. Reports undesirable activities to police and requests assistance if necessary.

1. Circulates among visitors, residents, and employees when appropriate to preserve order and protect property.

1. Writes timely and accurate reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, by recording observations, information, occurrences, and surveillance activities. Generate a report on a monthly basis on all security activities.

1. Maintains rapport with local law enforcement, civil defense, and first-aid agencies by establishing personal contact and cooperating to resolve situations.

1. Appears as a witness in the Agency’s administrative grievance procedure, civil dispossessory hearings, or other civil or court proceedings where the issue includes criminal or quasi-criminal conduct in or near INLIVIAN developments involving any resident, member of a resident’s household, or any guest or guests of a resident or household member; Prepares subpoenas.

1. Maintains accessibility and professional demeanor with residents to ensure resident confidence in discussing or reporting issues of concern.

1. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies as appropriate.

1. Assists in developing or enhancing crime prevention programs; conducts tenant patrol training and fire evacuation drills with residents.
   
2. Performs other duties as assigned.

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Education and Experience

Associate’s degree from an accredited college or university in Law Enforcement, Criminal Justice or related field and/or two (2) years supervisory experience in police or security related field, or an equivalent combination of education and experience.

Knowledge and Skills

1. Working knowledge of pertinent Agency policies and procedures.

1. Thorough knowledge of local resources available to assist in cases of emergency or dangerous situations.

1. Ability to exercise sound judgment and reason effectively during emergency situations and adopt an effective course of action.

1. Ability to communicate clearly and concisely, both orally and in writing.

1. Establish and maintain effective working relationships with those contacted in the course of work.

1. Ability to recognize illegal, unsafe, and contraband substances or weapons.

1. Ability to remember details such as faces, license plate numbers, names, and incidents.

1. Ability to collect and preserve evidence.

1. Ability to understand and follow moderately complex written and oral instructions and to communicate and relate to persons of diverse backgrounds and abilities.

1. Ability to operate appropriate computer equipment and software packages.

Supervision Controls

The employee receives instructions from the EVP of Real Estate Management. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when complaints are brought to the attention of the supervisor; and when the supervisor is contacted by the employee for direction. The employee's work is reviewed for conformity to organizational policies and attainment of objectives.

The employee has no supervisory duties.

Guidelines

The employee references the North Carolina Criminal Code, and other applicable state, federal, and local laws and ordinances, Agency regulations, rules and policies and procedures as needed in performing assigned duties. All other guidelines are generally given orally and supplement established procedures. If a situation not covered by guidelines arises, the employee consults the supervisor for guidance or, in the case of emergency situations, exercises sound judgment as to the best course of action and notifies law enforcement and/or emergency responders as appropriate to the circumstances.

Complexity

The employee performs a variety of tasks which are usually routine and repetitive; however, emergency situations do arise. All tasks require personal judgment and decision-making based on technical knowledge, sound judgment, and experience.

Scope and Effect

The employee's work directly affects Agency employees and the residents. Through successful accomplishment of the job duties, the MIS Director enables the Agency to offer a high degree of continued safety and security to its residents and employees.

Personal Contacts

The employee's personal contacts are primarily with residents, nonresidents, suspicious persons, and other security personnel. Contacts with residents are particularly important to establish a professional presence and ensure resident confidence in discussing or reporting issues of concern. The purpose of contacts is to give and obtain information necessary to successful performance and fulfillment of security-related job duties. Conditions under which contacts occur can range from normal to stressful in emergency situations.

Physical Requirements

1. Primary functions require sufficient physical ability and mobility to work in a security operations capacity or in an office setting as required.

1. Must be able to sit and/or stand for up to eight hours at a time while preforming work duties.

1. Must be able to walk, or run for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist; occasionally climb and balance; regularly push, pull, lift, and/or carry light to moderate weights.

1. Must be able to establish and maintain effective working relationships with co-workers, residents, service agencies, and work-related contacts in an environment that will sometimes include increased levels of work-related stress.

1. Must be able to use fingers bilaterally and unilaterally to perform job-related functions.

1. Must have vision and hearing corrected to be able to perform essential job functions.

1. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work is performed both indoors and outdoors and the employee is exposed to weather extremes. The employee is subject to normal risks associated with visits to INLIVIAN developments and confrontations with residents and nonresidents.

Other Requirements

1. Must possess a valid State of North Carolina or South Carolina driver’s license and regularly participate in continuous improvement and education.

1. May be required to work unusual work schedule.

1. Must work with the highest degree of confidentiality.