Urgent Hire Onsite! $16.65 Call Center Late Shifts (Romulus, MI 48174)

The Customer Service Associate is responsible for providing direction, guidance, and support, to customers. Seeking someone who can sell large appliances, manage call center support to stores and customers, schedule deliveries and the delivery process. Must have attention to details, great communication, and have computer skills with navigating between different programs. In this role you will heavily be on the phone and computer. This is a call center environment that is very busy. You will be working with customers resolving issues such as delivery delays etc.

• Title: Customer Service Associate
• Employment Type: Direct Hire
• Salary: $16.65 an hour
• Hours: 4a-3p and 11a-10p (Desired shifts is not a guarantee)
• Schedule: Fixed / 4 day work week (Associates will have 2 consecutive days off)
• Location: Onsite (Romulus, MI 48174)

Responsibilities

Customer Service Associate are responsible for answering inbound internal and external calls, utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction

Customer Service Associates also process orders and fulfil customer needs to ensure customer satisfaction

Resolving conflict

Processing Customer Adjustments/Orders

Responsible to support delivery operations including inbound calls from internal and external customers, issue identification and resolutions

Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships

Ability to deliver business results and handle multiple tasks in a past paced environment

Interactions with 3PL service providers, our clients Supply Chain functional teams, distribution nodes (RDC, BDC, ADC, etc.) and store operations

Effective problem solving, change leadership, team orientation and empowerment skills

Builds and maintains Business relationships with Retail and Pro partners

Possess good oral and written skills in communication

Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience along with performing inventory reconciliation and identifying related inventory discrepancies between our client and the 3PL

Processes vendor credit for items returned by customers as damaged or defective, to include requesting vendor return authorization and processing product for vendor pickup

Teamwork – works cooperatively with others to accomplish joint tasks and common delivery objectives

Contributes to positive environment, fosters collaboration and tangible contribution