Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$12 - $14 hourly

Responsibilities:

• Connect with the housekeeping department to ensure guest accommodations are ready
• Mitigate customer complaints as needed
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

• 1+ year of hotel industry experience or related job preferred
• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

About Company

We are based in RTP (Research Triangle Park) and the Raleigh/Durham Area. We own and operate select-service hotels in North Carolina. We are looking for talented and experienced hospitality professionals to join our team as we grow our portfolio of hotels in North Carolina. Excellent opportunity and tremendous growth potential to work with our company. Apply Today.