Front Desk

Blackhawk Plastic Surgery

Title: Front Office Coordinator

Compensation: Full time / Hourly

Location: Danville, Ca

Practice Overview:

Founded by renowned board-certified plastic surgeon Dr. Stephen J. Ronan in the East Bay area town of Danville, California, we are your ultimate destination for transformative surgical and non-surgical enhancements. We understand that your well-being transcends physical appearance; it’s about empowering you to live your most authentic life. Our compassionate, dedicated staff and cutting-edge facility are committed to delivering an extraordinary level of personal care, ensuring you achieve results that exceed your expectations.

About Premier:

Premier Plastic Surgery Partners, LLC is a fast-growing national partnership that is comprised of leading board-certified plastic and facial plastic surgeons and aesthetics professionals who deliver exceptional patient experiences. We offer a wide range of surgical and nonsurgical cosmetic procedures combined with high-quality customer service to our patients. For more information, visit us at www.premierpspartners.com.

Job Summary:

Are you passionate about beauty and want to grow your career? We are seeking a personable, organized, and professional Front Office Coordinator to join our esteemed plastic surgery practice. The ideal candidate will be the first point of contact for patients, providing exceptional customer service and administrative support. At the front desk, you will play a crucial role in creating a positive and welcoming environment for our patients and ensuring smooth front office operations.

If you are a motivated and personable individual with experience in healthcare administration, we invite you to apply for the Front Office Coordinator position and contribute to the success of our plastic surgery practice.

Preference shown to professionals with experience in plastic or dermatology front office, strong computer and customer service skills. The ideal candidate will be professional, caring, efficient, organized, and able to multitask.

Responsibilities:

Patient Interaction

• Greet patients warmly and ensure a positive and welcoming experience from the moment they enter the practice
• Assist patients with check-in and check-out procedures, ensuring accurate and up-to-date information
• Answer phone calls, address inquiries, and schedule appointments with a high level of professionalism

Appointment Scheduling

• Manage the appointment schedule, ensuring optimal utilization of provider time
• Coordinate and confirm patient appointments, providing necessary information and instructions

Patient Registration and Records

• Collect and verify patient information ensuring accuracy and completeness
• Maintain and update patient records in the electronic medical records system
• Assist with obtaining necessary authorizations and referrals for procedures

Administrative and Office Support

• Handle general administrative tasks, including filing, scanning, and organizing documents
• Manage incoming and outgoing correspondence, including emails and faxes
• Post superbills and run daily reports for financial reconciliation
• Ensure the reception area is clean, organized, and presentable
• Coordinate with maintenance staff for repairs or improvements as needed
• Provide administrative support wherever necessary

Patient Education

• Provide basic information to patients regarding procedures, pre-operative and post-operative care, and practice policies
• Distribute educational materials and resources as needed

Coordination with Clinical Staff

• Collaborate with the clinical team to ensure a seamless flow of patient care from the front office to the examination rooms
• Communicate effectively with nursing and medical staff regarding patient arrivals and special requirements

Patient Satisfaction

• Gather feedback from patients and address any concerns or issues promptly
• Strive to enhance patient satisfaction by creating a positive and efficient front office experience

Qualifications:

• Required:
  1. Education: high school diploma or equivalent 3 years related job experience
  2. Excellent customer service and communication skills
  3. Familiarity with electronic medical records systems, preferably Nextech
  4. Proficient in basic computer skills and office software
  5. Proven time management and organizational skills
  6. Demonstrated initiative (self-starter)
• Preferred:
  1. College degree
  2. 3+ years’ experience in a medical office
  3. Experience in scheduling patients
  4. Experience working in Plastics, Cosmetic, or Dermatology office
  5. Proficient in Microsoft Office (word and excel) and Nextech

Personal Attributes:

• Friendly and approachable demeanor
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Team-oriented with a positive attitude
• Polished