IT Help Desk - 2nd shift onsite
- $21 Hourly
- Vision , Medical , Dental
- Full-Time
*Please note this is for 2nd shift (3pm-Midnight) and is fully on site located in the Cedar Bluff area of Knoxville, TN*
The purpose of this job is to provide first level technical support to all company locations.
Responsibilities:
· Utilize defined help desk processes and procedures to provide first level technical support to all company locations including responding to store inquiries
· Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive guest experience
· Monitor system alerts to ensure company sites are running 100% of the time, and troubleshoot and resolve any issues at store level
· Assist stores in researching credit card transactions and ensure payment has been processed; research and collect information for direct bill for failed transactions in order for the company to receive payment
· Assist stores and restaurants with cash balancing and the end of day processes; provide limited support for cash recycler issues including store personnel observation to clear jams within the recycler
· Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary
· Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardware
· Assist stores and restaurants with point of sale (POS) hardware and software issues to ensure a positive guest experience; assist with diagnosis and correction of issues with back office computers and printers
· Monitor email requests for service and support
· Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
· Ensure all activities are in compliance with rules, regulations, policies, and procedures
· Complete other duties as assigned
Requirements:
· Associate degree in technology required
· Minimum one year help desk experience preferred
· Basic knowledge of Microsoft Office
· Basic knowledge of Microsoft Operating Systems
· Problem solving skills
· Attention to detail
· Ability to multitask and work effectively in a fast-paced environment under tight deadlines
· Ability to communicate technical information to non-technical users
Experience:
· call center: 1 year (Preferred)
Education:
· Associate (Required)
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