Banquet Floor Supervisor

Banquet Floor Supervisor

Job Details

Job Type

Part – Time with Possible FT hours in the busy season

Pittsburgh, PA

Description

Banquet Floor Supervisor

Reports to: Banquet Director

Supervises: Restaurant and Banquet Servers, Bartenders

Job Knowledge, Core Competencies and Expectations

• Knowledge of the principles, procedures and equipment used in the storage, care, preparation,
  cooking, dispensing, and serving of food.
• Good organizational and follow-through skills.
• Ability to demonstrate proper wine service.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Supervise food and beverage service for members and guests in the Banquet areas. Supervise and manage staff with Banquet Manager involvement. Maintain order and cleanliness and ensure that member satisfaction standards are consistently attained.

Job Tasks/Duties

• Under general supervision, supervises catered events based on client specifications and documented in the Banquet Event Order.
• Works with Food and Beverage Managers, Banquet Manager, Banquet Chef and others to coordinate personnel requirements for private functions.
• Supervises and directs banquet staff during all phases of a catered event.
• Effectively and regularly communicates expectations and service goals to staff.
• Assists in the development and execution of short- and long-term department goals.
• Coordinates food service between kitchen and banquet service staff.
• Inspects all linens daily for proper appearance.
• Assists with inventory of all banquet service ware, equipment and supplies to meet required needs.
• Enforces established club rules, regulations, and policies.
• Prepares and reviews table diagrams, guest tables and set-up needs for special functions.
• Participates in or conducts pre-function meeting with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses.
• Ensures that all banquet staff are well-groomed and in proper uniform.
• Assists with training, supervising, and evaluating of banquet service staff.
• Assures the neatness, cleanliness, and safety of all banquet areas.
• May serve “VIP” guests.
• Assures that state and local laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Analyzes accurately situations requiring solutions and adopts an effective plan of action.
• Notifies management of member and guest complaints.
• Oversees breakdown of event, including clean-up activities and securing the facilities..
• Attends Banquet Department meetings and confers with management to identify, plan and develop methods and procedures to obtain greater efficiency.
• Completes other appropriate assignments made by the Banquet Manager/Director.

Licences and Special Requirements

• Food safety certification.
• Alcohol beverage certification.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.

Licences and Special Requirements

• Food safety certification.
• Alcohol beverage certification.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.