Clinical Director

Company Overview: Hamilton Health Center, established in 1969, is the sole Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA. We are committed to providing high-quality, patient-centered healthcare and related social services that promote access, treatment, education, and prevention for Central Pennsylvania's residents, regardless of their health, economic, or insurance status.

Our Vision: Our vision is a healthy community where every member, regardless of their ability to pay or their insurance status, receives comprehensive and compassionate healthcare. We've remained dedicated to this vision for over 50 years.

What You'll Do:

The Clinical Director, in conjunction with the Chief Clinical Officer and Quality Director performs a wide range of duties, including, but not limited to the following:

Operations Management:

• Direct and supervise site managers to enhance productivity and customer service in healthcare operations.
• Oversee peer review processes and conduct annual performance reviews to ensure production, quality, and regulatory goals are met.
• Maintain continuous improvement activities and staffing levels for clinical needs.
• Lead initiatives to enhance patient safety, compliance, and operational efficiency.
• Develop and update clinical policies and procedures as needed.
• Collaborate on staffing, scheduling, and equipment decisions for smooth department operation.
• Assist in staff recruitment, job description development, and continuing education programs.
• Investigate patient clinical complaints in accordance with organizational policies.
• Ensure accurate charge capture and collaborate on clinical budget development.
• Analyze performance data and implement action plans for enhanced site performance.
• Revenue Cycle Participation: Contribute to revenue cycle efforts and expense management.
• Capital Expenditure: Recommend equipment investments for patient treatment and safety.

Clinical Quality Assurance:

• Implement NCQA standards and monitor patient and employee satisfaction.
• Oversee quality initiatives and compliance with CMS and Joint Commission standards.
• Ensure Joint Commission and quality regulations are met in collaboration with clinical personnel.
• Monitor adequacy of laboratory services and maintain CLIA licensure.
• Follow established protocols to meet regulatory requirements.
• Monitor staff compliance with safety regulations and Joint Commission standards.

Additional Duties

• Collaborate with leaders to prioritize and implement information system enhancements and new rollouts for EMR stabilization.
• Demonstrate commitment to established workplace values.
• Perform other duties as assigned in support of organizational mission.

Requirements:

• Healthcare Knowledge: Minimum of 3 years’ leadership experience in community clinic or related healthcare facility.
• Leadership Experience:
  1. Experience managing multiple medically related sites.
  2. Ability to clearly execute plans of action and communicate medical and dental regulatory strategies with all internal and external stakeholders, to include the Board of Directors, Senior Management, and Leadership
• Tech-Savvy: Proficiency in basic data entry computer skills.
• Strong Interpersonal Skills: Ability to communicate courteously and effectively with individuals from diverse backgrounds.
• Team Player: An industrious and cooperative nature to foster harmonious working relationships with clinic management, physicians, clinicians, and the public.
• Education: Registered Nurse or CRNP with Bachelor’s or Master’s Degree in Healthcare Administration.

Preferred Qualifications: Prior CPR/First Aid certification

• Minimum of 8 years of clinical experience in a community-based health organization, FQHC or non-profit
• Knowledge of The Joint Commission regulations
• Bi-lingual in Spanish, Nepali, French

Equal Opportunity Employer:

Hamilton Health Clinic is an equal opportunity employer. We are committed to providing an inclusive and diverse work environment where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected status. All employment decisions are based on qualifications, merit, and business needs.