Assistant Parts Manager

Job Summary:

The Assistant Parts Manager at Suburban Subaru is responsible for assisting the Parts Manager with the overall operation and performance of the parts department. This includes managing inventory, purchasing, customer service, and ensuring efficient and accurate fulfillment of parts orders. The Assistant Parts Manager will also act as a liaison between the service department and customers to ensure timely and quality service. This is a full-time, individual contributor role located in Vernon, Connecticut in the bustling auto industry.

Compensation & Benefits:

This position offers a competitive salary of $55,000 to $65,000 per year, paid biweekly. In addition, the company offers a 5-day work week, a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, and employee discounts on vehicle purchases.

Responsibilities:

- Assist the Parts Manager in overseeing the daily operations of the parts department, including inventory management, purchasing, and customer service
- Ensure accurate and timely fulfillment of parts orders for both internal and external customers
- Work closely with the service department to identify and fulfill their parts needs in a timely manner
- Maintain accurate records of inventory levels and ensure appropriate stocking levels are maintained
- Conduct regular audits of inventory and make adjustments as needed
- Assist with developing and implementing strategies to increase parts sales and profitability
- Provide exceptional customer service to both internal and external customers in a professional and timely manner
- Handle customer inquiries, complaints, and returns, and work towards finding a resolution to ensure customer satisfaction
- Train and mentor new employees on company policies, procedures, and systems related to the parts department
- Collaborate with team members to identify areas for improvement and implement solutions to increase efficiency and productivity
- Ensure compliance with company policies, procedures, and safety standards
- Participate in regular meetings with management to discuss departmental performance and provide recommendations for improvement

Requirements:

- High School Diploma or equivalent; Associate's or Bachelor's degree in Business or a related field preferred
- At least 3-5 years of experience in the auto industry, preferably in a parts department
- Prior experience in a customer service or sales role required
- Knowledge of automotive parts and accessories, as well as basic mechanical understanding, preferred
- Strong organizational and time-management skills with the ability to multitask and prioritize effectively
- Excellent communication and interpersonal skills with the ability to work effectively with a diverse team, as well as customers
- Proficient in Automate and inventory management systems a plus;
- Must be able to work in a fast-paced environment and adapt to changing priorities
- Physical ability to lift and move heavy parts as needed
- Valid driver's license and clean driving record

EEOC Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.