Customer Service Representative

ROLE AND RESPONSIBILITIES
The Inbound Contact Centre Team Member works together with other team members to ensure that customer services meet client needs as well as standards of a national service delivery model.

• CSR will answer phones for companies across the United States
• To ensure team member understands customer needs and deliver the expected outcomes

We mentor and foster a customer focused working environment, with clear responsibilities and expectations for all team members
1. Develop and maintain collaborative relationships with clients
2. Establish and maintain active constructive relationships with other team members and Supervisors.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
Team Member must type 30-35 wpm and have at least 2 years of similar Contact Centre experience. Must be available to begin position ASAP. Must have flexible work hours to include Weekends and Holidays.
PREFERRED SKILLS
Bilingual English/Spanish
ADDITIONAL NOTES
Additional Notes

Job Type: Full-time

Pay: Starting at $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Call Center Experience: 1 year (Required)

Language:

• English/Spanish (Preferred)

Shift availability:

• Day Shift (Required)
• Evening Shift (Required)

Work Location: In person This is not a Remote Position

​Qualifications:

• Previous experience in Call Center Customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills