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Director Inbound Sales Jobs (NOW HIRING)

Getable

Inbound Sales

San Juan, PR · On-site

HR Director * Inbound Sales * Lead Developer, Full Stack * Marketing Campaign Associate * Outbound Sales * Product Designer If you are interested, please send your resume to support@getable.com.

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Nuvia MSO LLC

Inbound Sales Representative

Orem, UT · On-site

$50K/yr

The Inbound Sales Representative's main goal is to schedule and confirm attendance of as many ... Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and ...

DHL eCommerce

Provide insights and recommendations to the Inbound Sales Director to help refine and execute strategic initiatives with a focus on profitability. * Continuously develop sales skills, negotiation ...

Nuvia MSO LLC

Inbound Sales Representative

Houston, TX

$150K - $200K/yr

Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Inbound Sales ... Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and ...

Crystal Cruises Ltd

Inbound Sales

Aventura, FL · On-site

As a core member of our high-performance inbound sales team, you will drive revenue growth by ... Provide top-tier service to direct guests and Travel Partners using a consultative approach.

Nuvia MSO LLC

Inbound Sales Representative

Phoenix, AZ

$150K - $200K/yr

Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Inbound Sales ... Prior direct B2C sales experience preferred. Specifically door to door experience, phone sales, and ...

Crystal Cruises Ltd

Inbound Sales

Aventura, FL · Hybrid

As a core member of our high-performance inbound sales team, you will drive revenue growth by ... Provide top-tier service to direct guests and Travel Partners using a consultative approach.

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Director Inbound Sales information

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How much do director inbound sales jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for director inbound sales in the United States is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Director Inbound Sales vs Inbound Sales Manager?

AspectDirector Inbound SalesInbound Sales Manager
ResponsibilitiesOversees inbound sales strategies, sets team goals, and manages senior sales teamsManages daily inbound sales activities, leads sales team, and ensures targets are met
Required CredentialsBachelor's degree, experience in sales leadership, strong communication skillsBachelor's degree, experience in sales, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupervising sales calls, coaching team members, reporting to higher management

The main difference between a Director Inbound Sales and an Inbound Sales Manager lies in scope and strategic involvement. The director focuses on high-level strategy and leadership, while the manager handles daily operations and team management. Both roles require similar credentials and work in sales environments, but the director's role is more strategic and less hands-on.

What are the key skills and qualifications needed to thrive as a Director Inbound Sales, and why are they important?

To thrive as a Director Inbound Sales, you need a proven track record in sales management, data-driven decision-making, and strategic planning, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), sales analytics tools, and experience with lead management systems is often required. Exceptional leadership, communication, and motivational skills help drive high-performing teams and foster a culture of continuous improvement. These qualifications and abilities are crucial for achieving sales targets, maximizing revenue, and ensuring consistent team success in a competitive environment.

What are the main challenges a Director of Inbound Sales typically faces when leading a high-performing team?

A Director of Inbound Sales often encounters challenges such as balancing the need for rapid lead response times with maintaining high-quality customer interactions, and ensuring consistent training as sales tools and messaging evolve. Managing a team that may be distributed or hybrid adds complexity to communication and cohesion. Additionally, aligning sales objectives with marketing strategies and adapting to changing market trends are ongoing responsibilities. Success in this role depends on strong leadership, adaptability, and continuous process improvement.

What does a Director of Inbound Sales do?

A Director of Inbound Sales is responsible for overseeing and managing a company's inbound sales team and strategy. They focus on converting incoming leads into customers by developing effective sales processes, training team members, and analyzing sales metrics to optimize performance. This role typically involves close collaboration with marketing and customer service teams to ensure a seamless experience for potential clients. The Director also sets sales targets, monitors progress, and implements improvements to increase conversion rates and revenue.
More about Director Inbound Sales jobs
What cities are hiring for Director Inbound Sales jobs? Cities with the most Director Inbound Sales job openings:
What are the most commonly searched types of Inbound Sales jobs? The most popular types of Inbound Sales jobs are:
What states have the most Director Inbound Sales jobs? States with the most job openings for Director Inbound Sales jobs include:
What job categories do people searching Director Inbound Sales jobs look for? The top searched job categories for Director Inbound Sales jobs are:
Director Inbound Sales jobs near you
Infographic showing various Director Inbound Sales job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,495 per year, or $24.3 per hour.
Director, Inbound Sales Programs & Operations

Director, Inbound Sales Programs & Operations

ADP

Florham Park, NJ • On-site

Full-time

Posted 13 hours ago

Job description

Director, Inbound Sales Programs & Operations
Position Summary:
The Manager, Inbound Sales Programs & Operations is responsible for driving the strategy, execution, optimization, and performance of key inbound sales programs that support ADP's Digital Sales organization.
This role serves as a critical business partner across Sales, Marketing, Product, Technology, Automation, and Analytics teams to improve lead management, optimize customer engagement channels, enhance seller productivity, and drive measurable business results.
The ideal candidate is highly analytical, operationally focused, and capable of leading cross-functional initiatives from concept through execution. This individual will leverage data, technology, and stakeholder partnerships to continuously improve inbound sales performance while helping shape the future of ADP's digital engagement experience.
Key Responsibilities:
Lead Routing Program Management
  • Own the ongoing optimization of lead routing strategies, business rules, and operational processes across the inbound sales ecosystem.
  • Partner with Global Product, Technology, Automation, and Sales Leadership teams to maintain and enhance routing effectiveness.
  • Develop best practices and governance processes to ensure leads are distributed efficiently and aligned with business priorities.
  • Analyze routing performance and identify opportunities to improve speed-to-lead, lead conversion, seller productivity, and revenue generation.
  • Leverage routing strategy as a key driver of inbound sales growth and operational excellence.

Chat Program Strategy & Execution
Program Ownership
  • Serve as the business owner for inbound chat programs and associated performance metrics.
  • Drive ongoing optimization of chat-driven lead generation, engagement, and opportunity creation.

Business Insights & Analytics
  • Analyze Tableau dashboards and other reporting tools to identify trends, opportunities, and performance gaps.
  • Translate findings into actionable recommendations that improve customer engagement and sales conversion.
  • Develop KPI tracking and reporting to measure program effectiveness and business impact.
  • Synthesize complex data, trends, and business performance metrics into clear executive-level insights and recommendations.
  • Tell the story behind the data by transforming analysis into concise, actionable narratives for leadership audiences.

User Support & Issue Management
  • Partner cross-functionally to identify, prioritize, and resolve program issues.
  • Create scalable processes that improve responsiveness, operational efficiency, and user experience.

Roadmap Development & Innovation
  • Define and manage a strategic roadmap focused on:
    • Website engagement and prospect experience
    • Human-assisted chat experiences
    • AI-enabled customer interactions
    • Seller experience and productivity
    • Conversion rate optimization
  • Ensure alignment between AI-powered engagement capabilities and human sales interactions.

Testing & Optimization
  • Design, execute, and evaluate experiments to improve inbound sales performance.
  • Conduct A/B testing and pilot programs to optimize conversion, engagement, and lead handling effectiveness.
  • Measure results and provide recommendations for scaling successful initiatives.

Sales Enablement
  • Develop and deliver training and best practices that help sales teams maximize the effectiveness of chat-generated opportunities.
  • Support adoption of new processes, tools, and program enhancements.

ASM Program Support
  • Manage ASM recognition programs, performance tracking, and reporting.
  • Provide ongoing analysis and recommendations to improve program effectiveness.
  • Ensure program alignment with organizational goals and performance objectives.
  • Support future program enhancements and operational improvements.

Reporting, Analytics & Business Insights
  • Develop and maintain reporting, dashboards, and performance scorecards.
  • Serve as backup support for critical reporting functions, ensuring operational continuity.
  • Perform analysis utilizing Tableau, Excel, CRM platforms, and other business intelligence tools.
  • Fulfill ad hoc analysis requests and deliver actionable business recommendations.
  • Support leadership reviews, forecasting discussions, and performance evaluations.
  • Prepare executive-ready presentations, business reviews, and strategic recommendations for senior leadership.
  • Present business cases, strategic recommendations, and program performance updates to leadership teams and key stakeholders.
  • Utilize a structured, consulting-style approach to problem solving by identifying root causes, evaluating alternatives, and recommending solutions that drive measurable business impact.

KPI Ownership & Performance Management
  • Own and monitor key inbound sales performance metrics, including:
    • Lead conversion rates
    • Speed-to-lead
    • Chat engagement performance
    • Opportunity creation rates
    • Routing effectiveness
    • Seller productivity
    • Revenue contribution
  • Establish measurement frameworks that drive accountability and continuous improvement.
  • Identify performance trends and implement recommendations that positively impact business outcomes.

Cross-Functional Collaboration & Program Leadership
  • Lead recurring stakeholder meetings and operational reviews.
  • Partner closely with:
    • Sales Leadership
    • Marketing
    • Product Management
    • Technology
    • Automation Teams
    • Analytics Teams
    • Customer Experience Teams
  • Drive alignment around business priorities, program performance, and strategic initiatives.
  • Lead cross-functional projects from planning through implementation.
  • Influence stakeholders and build consensus across multiple teams without direct authority.

AI & Digital Sales Innovation
  • Partner with Product, Technology, and Automation teams to evaluate new digital engagement capabilities.
  • Identify opportunities to leverage AI and automation to improve customer experience, lead qualification, routing effectiveness, and seller productivity.
  • Support implementation and measurement of AI-enabled sales initiatives.
  • Drive continuous innovation across inbound sales programs and digital engagement channels.

Ideal Candidate Profile
The ideal candidate combines the analytical rigor of a business analyst, the operational discipline of a program manager, and the executive communication skills of a strategy consultant.
They are equally comfortable analyzing performance data, developing strategic recommendations, building executive-level presentations, and leading cross-functional initiatives. This individual can quickly synthesize complex information into a compelling and concise story that enables leaders to make informed business decisions.
The successful candidate will possess the ability to:
  • Transform data into actionable business insights and executive recommendations.
  • Create polished, high-impact PowerPoint presentations suitable for senior executive audiences.
  • Communicate complex concepts clearly through storytelling, visualization, and concise messaging.
  • Influence decisions through data-backed business cases and strategic recommendations.
  • Operate with a consulting mindset, bringing structure, analytical rigor, and proactive problem-solving to organizational challenges.

Qualifications
Required Qualifications
  • A college degree is nice to have but not required. What's more important is having the skills to do the job. Other forms of acceptable experience include:
  • 5-8 years of experience in Sales Operations, Business Operations, Program Management, Marketing Operations, Digital Sales, Strategy, Consulting, or related fields.
  • Strong analytical capabilities with advanced proficiency in Excel and experience with Tableau or similar business intelligence tools.
  • Exceptional executive communication, presentation, and storytelling skills.
  • Advanced Microsoft PowerPoint skills with demonstrated experience developing executive-quality presentations.
  • Ability to synthesize large amounts of information and distill complex analyses into concise, strategic recommendations.
  • Experience leading cross-functional initiatives and driving projects to completion.
  • Strong business acumen, problem-solving capability, and attention to detail.
  • Proven ability to influence stakeholders without direct authority.

Preferred Qualifications
  • Experience supporting inbound sales, digital sales, or customer acquisition organizations.
  • Knowledge of lead management, routing logic, and CRM platforms (Salesforce preferred).
  • Experience with AI-enabled customer engagement, automation, or digital sales technologies.
  • Experience conducting experimentation, A/B testing, and conversion optimization initiatives.
  • Familiarity with marketing automation and lead generation ecosystems.
  • Experience in consulting, strategy, business operations, corporate strategy, or similar roles requiring executive-level communications.
  • Experience developing executive leadership, C-suite, or board-level presentations.
  • Familiarity with consulting methodologies and hypothesis-driven problem solving.

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About ADP

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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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