Sales Order Management Coordinator - Hybrid Work Schedule

Inside Sales Account Manager

Our client is a world leader in selling and financing commercial equipment. They are currently seeking an Sales Order Management Specialist who will be the primary point of contact for distributors and customers supporting all brands. Aligned with the Regional Business Development Managers, Financing team, and Fulfillment Team, your primary focus is to maintain ownership of all sales orders within a specified territory and find resolutions that meet the customer and business objectives.

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Responsibilities:

• Serve as primary point of contact for all customers in your territory by building and maintaining long-term strategic relationships with the Sales Team, Customers, and inter-department teams
• Maintain all sales orders by working with customers to understand their timelines, needs, and shipping requirements to process accordingly
• Ensure the timely and successful shipment of customers’ orders by working with the Fulfillment and Operations Teams
• Work with finance and accounting departments to get orders released in a timely manner
• Arrange dock appointments with the Operations team and get BOLs once scheduled
• Identify and proactively handle delivery delays
• Provide weekly open order reports to customers and RBDMs
• Provide freight quotes, inventory availability, order status updates upon request
• Process credits, debits, and RMAs
• Work with customers to resolve shipment issues, i.e. damages, missing parts, wrong parts sent
• Answer the sales queue and assist customers or forward to the correct department for assistance
• Answer emails in a timely manner and help maintain the customer care central mailbox
• Perform other duties as assigned.

Requirements:

• 3+ years professional Sales Support, Account Management or Order Processing experience
• Ability to work autonomously with little supervision
• Ability to collaborate with internal departments positively and proactively
• Excellent verbal and written skills
• Ability to shift priorities in a fast-paced environment
• Aptitude to learn new systems and processes

Proficiency in MS Office

• Sales or logistics experience a plus
• Bi-lingual a plus but not required

Compensation:

• $70K- $85K quarterly plus bonus
• Fabulous benefits including 401K with match
• Hybrid work schedule after first 90 days