Sales Support Specialist

We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our strategic sales representatives and effectively responding to customer inquiries.

DEPARTMENT: Fixture Sales

REPORTS TO: Jess Odell

EFFECTIVE DATE: 5/1/2024

SUMMARY: This role is a customer-focused professional responsible for processing estimates and sales order in QuickBooks and data entry into the CRM. This role also provides strong organizational skills to assist the strategic account sales reps, this role will also assist in answering calls and giving customers a warm DisplayMax welcome and routing them to the correct person. Support Sales Reps to maintain strategic accounts to assist in troubleshooting customer issues and serve as the support specialist

DUTIES AND RESPONSIBILITIES:

• Coordinating with the Sales Team to compile requested customer data to produce timely and accurate estimates and sales orders.
• Receiving, verifying the accuracy of, and processing Purchase orders from customers utilizing QuickBooks and additional software systems.
• Monitoring WIP and actively working with internal and external customers to resolve roadblocks to on-time delivery including revising due dates, locking orders to prevent incomplete or incorrect shipments
• Coordinating with internal departments to prevent and resolve Accounts Receivable issues.
• Take ownership of internal non-conforming product flow including non-inventory items, special orders, and local pick-ups, and communicate with operations for local installs.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Develop positive relationships with clients
• Working with the internal financial department.
• Aligning all systems when order changes occur
• Communicating changes to internal departments
• Initiating orders for stock where min/max levels exist
• Physical inventory counts as needed
• Coordinate with inventory control specialist to ensure data integrity and accurate inventory counts
• Escalate to Sales Representatives or/and the management team when issues arise
• Serve as a backup on the set up of bill of materials and part numbers to eliminate non-inventory categories
• Interface with Marketing on scheduled Fixture Sales Publications
• Work collectively; Ability to work with all levels of management
• Other duties as required

QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Strong organization, problem solving and analytical skills; able to manage priorities, workflow and multi-task.
• Experience with customer service
• Strong computer skills including QuickBooks, Excel, and CRM.
• Previous sales experience preferred, but our thorough training will support you to win every day!

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk

• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.