Administrative/Customer Services Coordinator

SSC, Inc. dba Sunnyvale Seafood Co. currently searching for an experienced Administrative/Customer Services Coordinator. This subsidiary company is part of a vertically integrated business group focusing on fish farming, processing, and distribution. The company specialized in supermarket chains, grocery outlets, and food service chains as its major accounts.

Objective:


The Administrative/Customer Services Coordinator will be responsible for maintaining customers/vendors relationship and inventory related transactions.

Duties and Responsibilities:


Ensures all products in the warehouse and cold storages are appropriately received and stored.

Works with Sales and Procurement team to bring them up to date regarding stock inflow and outflow.

Compiles inventory information and presents it to staff for effective decision making, which may include the need for restock, and so on

Maintains and updates incoming product tables.

Tracks distribution of inventory.

Assists buyers/sales and logistics team in administrative processes upon request.

Checks and maintains inventory

Inventory reconciliation by matching lot by lot, case by case, and pound by pound on monthly basis.

Splits lots in the inventory system (Appgen) for Walmart inventory

Investigates and fixes inventory problems and adjustments.

Assists Sales with contacting the warehouse to locate products at outside cold storages. For example- anniversary dates, pallet configuration, etc.

Accepts transfer at outside cold storages and communicates incoming products to the warehouse

Assists salesperson with the spreadsheet to calculate fish inventory such as what is in inventory, committed, on water, and not yet shipped.

Updates directory and warehouse list

Opens new accounts at cold storage

Entries inventory into the inventory system (Appgen)

Other duties may be assigned

KNOWLEDGE AND SKILL


2-3 years of experience in administrative support or client service-oriented field

Education: High school diploma/GED preferred

Excellent written and oral communication skills

Proficient with Microsoft Office (Word, Excel, Outlook)

Versatility, flexibility, and a willingness to work within constantly changing priorities and workflow with enthusiasm

Acute attention to detail and multi-task

Strong organizational, problem-solving, and analytical skills

Excellent customer service skills

Ability to understand and follow written and verbal instructions

Professional appearance and demeanor

Willingness to work some evenings and weekends as needed

Excellent interpersonal skills and commitment to working with cross-functional teams

PHYSICAL DEMANDS

• Flexibility to adapt to all situations and work varied hours; possibly work weekends or evenings