Vice President of Operations

Position Title:  Vice President of Operations

Reports to:  President and CEO

Type:  Full-time, exempt, core hours of 8:00 AM to 5:00 PM, with occasional meetings, events, and possible emergencies outside of core hours, local travel required with some out-of-town overnight stays

Office Location: Headquarters, Abingdon, VA

Compensation Package:  $100,000+ with additional consideration based on the candidate’s experience, administrative knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.  The “Compensation Package” also includes other benefits in addition to a base salary, including paid time off, performance pay, retirement, medical, vision, and dental benefits.   

EO Companies is an equal employment opportunity employer. Qualified applicants will be considered for vacancies without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, pregnancy, childbirth, or related medical conditions, including lactation, age, or status as a veteran or other category protected under applicable state or municipal law. EO Companies will reasonably accommodate the disabilities of qualified applicants to permit them to perform the essential functions of the subject position.

About EO Companies

A newly branded non-profit organization, EO’s mission is to research, pilot, and scale innovative solutions, fostering thriving communities where every individual has ample opportunities to flourish. We believe in collaborative innovation, working hand in hand with private, public, and philanthropic partners to challenge the status quo and bring about positive change. With sleeves rolled up, we enact tangible progress, bringing together grassroots efforts and expert insights to turn ambitious ideas into concrete realities through persistent action.

With clear eyes and full hearts, we take a hard look at the root causes of societal challenges while maintaining an unwavering optimism about the potential of our communities to overcome them. Integrity is at the core of everything we do; we prioritize ethical decision-making, ensuring transparency and accountability in all our endeavors.

In education, we collaborate closely with educators from cradle to career, striving to guarantee that future generations receive high-quality care and education. Our dedication to workforce innovation sees us working in concert with employers, schools, and community partners to cultivate a resilient and skilled workforce capable of meeting the demands of a rapidly evolving world.

Additionally, we prioritize wellness, offering comprehensive programs and services aimed at fostering the social-emotional health and well-being of children, families, and organizations. By championing these initiatives, we endeavor to catalyze transformative change within our communities, making EO Companies a trusted steward of resources and a beacon of hope for all.

Purpose of the Position

Reporting to the President and CEO, the Vice President of Operations maintains overall responsibility for the organization's administrative operations.  The Vice President provides strategic leadership in developing and maintaining the organization’s budget, overseeing risk management, and supervising, coordinating, and assisting with information technology, human resources, and facilities management support functions. The Vice President provides overall organizational leadership as a senior leadership team member.

Areas of Responsibility:   

Administrative Operations

• Oversee development, implementation, and evaluation of all internal policies and procedures to improve the organization's overall operation, effectiveness, and internal control structure.

• Oversee and ensure adherence to the organizational calendar, including events, board and committee meetings, and all staff meetings.

• Oversee contract review and approval process, procurement policies, vendor management, and ensure contractual terms and costs are in the organization's best interests.

• Assist the President and CEO and provide staff support to Board functions, including board committees, orientations, training, and updating the organization’s bylaws when needed.

• Remain current on trends and practices in operations, continuous quality improvement, and the non-profit sector through peer association, seminar attendance, study, review of literature, and proposed legislation and review and evaluation.

Budgeting

• Working with the Finance Department, lead the organization’s annual budget process and provide fiscal monitoring, oversight, and accountability while recommending corrective action as required.

Risk Management

• Manage the organization's risk by regularly monitoring organizational controls, identifying and implementing improvements as necessary, including:

• • ensuring compliance with all federal and state laws and regulations
  • developing organizational security and emergency safety plans both encompassing physical and digital security risks and disasters
  • maintaining up-to-date organizational insurance policies and certificates of liabilities 
  • preserving organizational documentation and records following EO’s document retention policies

Information Technology (IT)

• Oversee IT, manage vendors, and ensure hardware, software, communication, data management and network systems are secure, responsive, reliable, and effective.
• Collaborate with staff and vendors to provide timely support, issue diagnosis, and repair of internal technology needs and issues.
  
  

Human Resources

• Assist the President and CEO in the oversight of Human Resources functions, including:
  • establishing staff benefits and policies designed for attracting and retaining qualified staff
  • performing employee onboarding and overseeing talent development/training initiatives
  • developing and overseeing the staff performance evaluation process and ensuring staff work plans meet organizational goals and objectives

Facilities

• Provide oversight of property management, maintenance, and upkeep of all facilities, including HVAC, electrical, plumbing, general building and office space, and other facilities needs as required.
• Oversee the facility rental processes, including rates, scheduling, setup, and customer satisfaction.
• Oversee inventory control, loss prevention programs, security improvement, and the review of organizational assets.
  
  

Requirements of the Position:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education and Experience:

• A bachelor's degree from an accredited four-year college or university is required.
• At least 10 years of operations experience in progressively responsible leadership positions with at least 5 years of experience overseeing and managing multiple disciplines concurrently, including operations, budgetary, facilities, human resources, technology, and administration.
• Verified track record of managing day-to-day operations in a medium to large, fast-paced environment.

Knowledge and Skills:

• Demonstrated critical analysis, customer service, conflict resolution, decision-making, leadership, team building, time management, and motivational skills.
• Demonstrated success analyzing complex issues and developing and implementing relevant and realistic policies and programs.

• Excellent written and oral communication skills with the ability to engage with a wide range of audiences
• A high standard of professional and ethical conduct, integrity, and accountability

• Demonstrated ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality, and respect and observe organizational protocol.

• Ability to work in a fast-paced environment, multi-task, meet deadlines, and perform under pressure
• Ability to effectively lead, inspire, mentor, and develop a goal-oriented culture

• Strong organizational abilities and attention to detail
• Demonstrated ability to maintain a flexible work schedule and adjust it as required by changing activities.
• Proven experience in project/budget planning and development, implementation, and management

• Working knowledge of information systems, facilities, and business infrastructure
• Ability to facilitate meetings and groups

• Demonstrated skills using Windows-based software, including Internet browsers, e-mail, word processing, spreadsheet, database, and presentation software.

Residency and Travel – It is preferred that applicants reside in the service area and are available to attend early morning, evening, and/or weekend meetings on a periodic basis. They should also be able to travel independently.

Language Skills - Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write briefs and articles using original or innovative techniques or style. Ability to make compelling and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Certificates, Licenses, Registrations - Valid driver's license and automobile insurance.  Credentials or certifications in facility management, human resources, and/or information technology preferred.  Access to reliable, high-speed home internet.

Physical Demands - The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is frequently required to use their hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Additional Information - This job also requires the following skills: strategic thinking, leadership skills, problem-solving, professional demeanor, customer service, persuasive/negotiation, and people skills.

Job Relationship - The Vice President of Operations reports to the President and CEO.  The Vice President must maintain an ongoing working relationship with other Vice Presidents and Director level positions at EO. The Vice President serves as the main point of contact for the Operations Department, directly supervises the Facilities and Equipment Manager, and is a secondary supervisor to the Human Resources Manager.  Inside the department, the Vice President's responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising and evaluating performance; rewarding and disciplining employees; addressing complaints and resolving issues.