Telecom Engineer Help Desk

THIS IS A THIRD SHIFT JOB Sunday - Thursday 11:00 PM to 7:00 AM Onsite.

Client: State of OH-DAS
Positions: Telecom Engineer 2 - Help Desk (731976)
Work Location: 1320 Arthur E Adams Dr, Columbus, OH 43221
Periodic Overtime required if necessary.

Closing Date: 05/08/2024f

Job Description:
Provides maintenance and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unitor system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of:

computers & electronics; oral & written communication tools & techniques;
(3) customer support & personal service;
(4) telecommunications (e.g., Microwave, wireless, fiberoptic);
(5) IT security principles & methods;
(6) Motorola MCC 7500 Radio Console;
(7) MARCS tower sites safety practices (e.g., HVAC, door alarms, etc.);
(8) operating systems installation & configuration procedures;
(9) network standards, protocols & procedures;
(10) platform usage; (
11) capabilities of network equipment including, routers, switches, bridges, & related hardware;
(12) back-up & recovery techniques; (13)technical writing & documentation practices.

Skill for: (14) reading comprehension; (15) speaking; (16) service orientation; (17) installation; (18) troubleshooting;(19) critical thinking; (20) systems evaluation & operational / systems monitoring.

Ability to: (21) transport items up to 50lbs; (22) operate help desk software (e.g., Service Now & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in written, oral or picture form; (24) understand manuals & verbal instructions technical in nature; (25) stay abreast of current technologies in area of IT assigned; (26) deal with problems involving several variables in familiar context.