Account Coordinator

Position Summary

We are seeking a dynamic Account Coordinator to play a pivotal role in bridging our Sales and Project Management teams. This position is crucial for overseeing the administrative and customer service operations, focusing on streamlining sales order processes for our established clients from initiation to completion. Ideal candidates will possess a robust background in project management and customer service, demonstrating exceptional skill in fostering and maintaining solid business relationships both internally and externally. The role demands a proactive approach to identifying challenges, analyzing information, and devising innovative solutions to complex issues.

RESPONSIBILITIES

ACCOUNT MANAGEMENT

• Maintain internal customer profiles such as contacts, active SKUs, and quotes.
• Manage purchase orders for established customers.
• Collaborate with scheduling and purchasing teams to ensure orders meet their deadline
• Effectively communicate and collaborate with internal personnel regarding revisions, such as Bill of Materials (BOM), F&A (Fill and Assembly) and artwork updates.
• Manage customer inventory reports.
• Coordinate with customers on the arrival of their customer supplied materials such as understanding lead time, collecting COAs, and requesting packing lists.
• Address and manage customer complaints in collaboration with the Quality team, providing timely updates.
• Manage samples and associated documentation requirements from the customer.

CUSTOMER SERVICE

• Develop and maintain relationships with stakeholders and customers
• Lead customer operations or open order report (OOR) calls and communications
• Schedule and host customer on-site visits
• Deliver superior customer service, managing expectations for all customer orders
• Address customer inquiries and concerns promptly, aiming for quick and effective resolutions
• Regular liaison with internal departments and external customers to ensure that support is as required/expected.

DATA ANALYSIS AND PROCESS IMPROVEMENT

• Assess and improve the sales order and customer service processes.
• Analyze and report on sales order trends and utilize the information appropriately.
• Assess and improve the sales order and customer service daily and monthly reporting.
• Produce action plans and suggestions on the back of all data analysis and push them through the business.

SALES ADMINISTRATION

• Maintain and update price lists and discounts against customer accounts in the company’s ERP system.
• Raise quotations in accordance with company procedures/guidelines.
• Provide administrative decision-making and support to sales staff and project managers
• Work closely with the team to cover and assist in the entry of sales orders, acknowledgments and date changes for existing customers and current SKUs.
• Facilitate and understand customer contracts and ensure their completion and documentation
• Ensure all project information is appropriately documented and secured.
• Provide timely updates on projects and orders via our Project Management Software
• Any other special tasks, assignments or projects as requested by the company.

Required Skills/Abilities

• High drive/motivation with the ability to adapt to changing requirements required
• Excellent written, verbal and interpersonal communication skills
• Exceptional and professional customer service skills with strong sense of ownership
• Strong experience analyzing sales data and problem-solving skills
• Prioritize multiple responsibilities and manage deadlines accordingly
• Team player, but can excel independently in a fast-paced environment
• Acute attention to detail and high level of organization and accuracy
• Ability to work under pressure with no supervision to meet tight deadlines
• Effectively communicate with customers, clients and all members of organization
• People management skills (evidence of supporting people in a sales environment)
• Adapt quickly to changing policies and procedures
• Proficient with Microsoft Office, specifically Excel

Required Education and Experience

• Bachelor’s Degree in Project Management, Business Administration or Communications
• 1-3 years of experience in Sales/Customer Service environment

Preferred Education and Experience

• 3-5 years of experience in Sales/Customer Service environment
• 2 years of experience in Account Coordination

EEO STATEMENT

Bell International Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.