Vice President, Client Services

About the Job

The Vice President, Client Services, is responsible for cultivation and management of client relationships with both new and existing market access clients. This role provides critical market access expertise to both clients and internal teams to ensure execution of strategically informed tactical plans. Is highly knowledgeable on a wide variety of market access topics, including the ever-evolving US healthcare landscape (including health plans, hospitals, government programs), payer strategy, and pharmaceutical product commercialization. Able to provide critical market access expertise to both clients and internal teams to ensure execution of strategically informed tactical plans and works closely with COEUS subject matter experts when needed.

Duties/ResponsibilitiesClient Relationship and Delivery

• Serves as the primary client team lead and strategic contact for assigned client(s), responsible for developing and supporting enduring client relationships
• Responsible for identifying and maintaining knowledge of current industry trends, the payer landscape, as well as engaging in strategic planning initiatives to maximize commercial market access for biopharmaceutical products and devices
• Responsible for strategic and tactical leadership and oversight, account management, and optimization of client engagement
• Monitors client needs and ensures team is working effectively and efficiently to execute projects according to specifications
• Oversees management of overall client obligations for project execution
• Works directly with delivery teams and project managers to set and manage client expectations and help drive productivity, client satisfaction, and profitability
• Leads client brand planning initiatives and creation of supporting presentations
• Provides financial oversight for assigned revenue
• Owns/contributes to content development, best practices, and resourcing logistics, such as:
  • Attends and participates in, often leads, internal and client calls for status, kickoffs, strategic discussions, project reviews, and other client-required meetings
  • Reviews tactics to ensure content and visuals are aligned to brand strategy and brand vision
  • Attends internal and external client phone calls to discuss product and/or above-brand strategic and tactical needs, talks with the client about specific issues, brainstorming, and direct solutions
  • Collaborates with in-house industry experts to contribute as appropriate on identified topics aligned to specific channel expertise
• Guides client to develop specific objectives and assists in creation of presentations to develop framework and content to support solutions or conceptual approaches
• Debriefs internal staff for alignment on client requests and follow-up actions from meetings
• Provides guidance to copywriters and delivery teams to ensure strategies and positioning is carried through story flow for leadership decks and other deliverables

Industry Knowledge

• Advanced market access business acumen for standard business offering within an agency environment
• Advanced understanding of the healthcare payer space—the various needs of, and dynamics between, the stakeholders involved and market trends that are impacting the industry

Supervision and Leadership

• Assists in the development of Account Directors and Project Managers assigned to their client team to ensure staff members’ performance meets and/or exceeds both the business goals as well as their own personal goals/objectives
• Works with leadership in developing talent pipeline of existing and future staff within the agency, including individual development plans and succession plans
• Maintains a positive, results-oriented, and engaging work environment
• Works cross functionally and collaborates with other functions as appropriate
• Ensures all direct reports are knowledgeable and compliant with all internal standard operating procedures, processes, and administrative requirements

Business Development

• Leads sales efforts to achieve revenue targets in new and existing accounts
• Secures organic growth with existing clients for y-t-y engagements
• Participates in business development activities (RFI/RFP/pitches)
• Development of targeted proposals/statements of work
• Identifies cross-function new business opportunities beyond own function

Other

• Uses and is compliant with required company systems and adheres to best practices and standard operation procedures as trained
• Given the nature of the work, at times be asked to be flexible and to offer extended support outside of normal working hours to meet the business needs. This may also include weekend work
• Performs other duties as assigned

RequirementsSkills and Abilities:

• Strategic thinker able to align strategic goals and tactical execution
• Strong relationship management through positive interactions with client and internal teams
• Results delivered by ensuring efficient/effective account management
• A performance-driven individual with a strong sense of urgency, exceptional organizational credibility, and deep understanding of the business
• Excellent written, verbal communication, and time management skills
• Rigorous attention to detail and accuracy
• Strong ability to work independently as well as be an integral part of a team
• Demonstrated knowledge and application of skills in all relevant components of market access strategy
• Demonstrated ability in relevant soft skills, including change management, continuous improvement, conflict resolution, and consensus building
• Proven ability to manage multiple priorities and work on a cross functional team
• Flexibility and the ability to multitask; can work within a fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems
• Analytic and decisive decision maker with the ability to prioritize and communicate key objectives and tactics necessary to achieve organizational goals
• Proficient in Microsoft Office Suite, including MS Word, MS Excel, and MS PowerPoint

Education and Experience:

• Bachelor’s degree from a four-year college or university or experience in lieu of degree
• Minimum 7-10 years’ experience in account management at a market access or promotional agency

Physical Requirements:

• Ability to travel
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Company Description

Established in 2009, COEUS is a leading healthcare consulting, communications, technology, and talent firm. The company offers clients a variety services, as well as SaaS technology platforms, for various stakeholders throughout the healthcare ecosystem including all payers and emerging or more established drug manufacturers. Leveraging the deep knowledge and experience of the company’s many subject matter experts, COEUS works on all drug types with a particular focus on gene and cell therapies, rare disease, and oncology. The company also has unique expertise in the creation and management of value-based agreements by leveraging COEBRA™, the company’s evidence and outcomes adjudication platform. In its 13-year history, the company has supported the launch of more than 120 pharmaceutical brands and has worked with more than 300 pharma clients including many top global pharmaceutical manufacturers.

To learn more about COEUS and the company’s offerings, visit 1coeus.com.

COEUS is an equal opportunity employer and will consider all qualified applicants without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity, protected veteran status (if applicable), or any other characteristic protected by law.