Food & Beverage Supervisor - Hotel Zamora

The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL is seeking an experienced Food & Beverage Supervisor to lead staff in restaurant, banquet and bar services. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting/Banquet space.

The Food & Beverage Supervisor is assists with the leading the overall operation of the hotel's food & beverage operations, supervising events and banquets, helps with hiring front of house staff, involved in purchasing inventory, and contributes to Food & Beverage department profitability, and guest satisfaction scores. This supervisory role plays a key role in training Servers and Bartenders on proper service, proper and legal alcoholic beverage service, and food safety and health standards.

ESSENTIAL FUNCTIONS

• Monitors adherence to quality and safety standards
• Works closely with the F&B manager and culinary team to provide and ensure efficient service
• Promotes teamwork within the Food and Beverage department and between other departments to ensure smooth operations and quality service
• Food and Beverage Supervisors must also have a the capability of handling sudden situations that arise, such as staff or customer complaints, lack of inventory, and lack of staff members
• Supervises front of the house associates including staff direction, coaching, training and evaluating
• Monitors the service of food and drinks to guests and customers, and demonstrates knowledge of labor laws and health compliance regulations, customer satisfaction and brand standards
• Manages the daily activities of the food and beverage function
• Rallies the team during heavy shifts, resolves conflicts, and does what it takes to get the job done
• Keeps eyes on a lot of elements: food standards, costs, safety, etc.
• Inspects equipment to determine repair or maintenance needs and cleanliness
• Completes other tasks and duties as assigned based on business needs

Minimum Requirements

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Ability to communicate effectively and follow directions in a multi-lingual environment
• Having an eye for detail and creativity to look at things differently will be a key to developing the food and beverage experience
• Able to demonstrate excellent written and verbal communication in English
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook
• Requires 1 year supervisory experience, preferably in a luxury hotel, fine dining restaurant, club, or service industry required
• Ability to work long shifts for special events and large crowds
• Sound knowledge of restaurant management software
• Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors / external parties, and across internal divisions
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Fully paid short term disability
• Fully paid life insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and robust PTO program
• Best in class learning and development opportunities
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match