Technical Support Specialist

Certrec

Fort Worth, TX

$40,000 Yearly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Do you want to do work that really matters? Join the Certrec Team where each employee has the opportunity to Do What Matters every day. Our work assists the Power and Utility Industry protect the safety and security of the US Electrical Grid. Certrec supports power-generating facilities that advance commerce, education, transportation, technology, and automation. We are passionate about electrical power, whether it lights a runway, charges a vehicle, cooks a meal, or allows you to stream entertainment 24/7. Interested?

Certrec is seeking a Technical Support Specialist I who can work in a fast-paced environment, where multitasking, technical savvy, and exemplary customer support skills are a must . You will work with our Operations Team to assist in providing our clients with a spectacular customer experience.

Responsibilities:

Identify problems/issues within Certrec SaaS Products (terminology, bug, enhancement, interface, paradox, security, redundancy, procedural, consistency, accuracy, marketing)
Support for all inbound support@certrec.com, chat, and telephone calls.
Assist Certrec employees with website usage and reports of issues, if needed.
Format various documents per policy and procedures and follow through the review process.
Assist Project Managers in the preparation of contractor agreements and associated processes.
Master all Certrec websites and products.
Assist in developing current customer relations and facilitate new ones.
Assistance with tasks in other departments may be assigned when acceptable.
Assist Customer Support Supervisor, as needed.

Qualifications:

HS or GED Degree and 2+ years of related work experience
Proficiency in Microsoft tools, Adobe, and most web browsers.
Ability to assist both internal and external users with SaaS and access issues.
Excellent analytical skills
Good communication and interpersonal skills
Attention to detail for precise analysis of data
Critical thinking and problem-solving skills
Ability to work under pressure and motivation to succeed in a competitive environment
Ability to work with teams and collaborate
Time management and multitasking skills with the ability to prioritize tasks

Benefits:

Paid time off - 2 Weeks of Vacation, 8 Company Holidays, 2 Floating Holidays, and 5 sick days annually
Health, Dental, and Vision Insurance.
Company-paid Life Insurance – with the option to buy supplemental Life Coverage
100% Company-paid long and short-term liability insurance.
401k plan with up to a 4% company match
Monday – Friday work schedule. Office Hours are 7:30 a.m. to 5:30 p.m. Start time flexibility and choice of 30 or 60-minute lunch breaks.
Employee Development Opportunities
Casual Dress Code
Office Events, Employee Recognition, Gifts, and Rewards
Open-concept office layout in a modernly furnished, quiet, and beautiful work environment
Our office is located right off of I30, offering onsite security and restricted employee-only covered garage parking

In addition to a great benefits package, Certrec is proud to offer full and part-time work in a fundamentally sustainable industry. We are innovative, collaborative and provide opportunities for growth. Our Team Members enjoy a connected company culture where you are able to share ideas quickly and work together easily. At Certrec, we focus on employee happiness, fairness, and a work-life balance philosophy.

Certrec’s commitment to diversity and inclusion doesn’t just make us strong, it creates an environment where our Team Members and Customers can reach their goals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, and other characteristics protected by federal, state, or local laws.

Company Description

Certrec is a leading provider of regulatory compliance and digital integration solutions for the energy industry with the mission of helping ensure a stable, reliable, bulk electric supply. Since 1988, Certrec’s SaaS applications and consulting expertise have helped hundreds of power-generating facilities manage their regulatory compliance and reduce their risks.

Certrec supports the industry that lights surgical operating rooms, heats businesses and homes, makes transportation possible, and powers the technology for the ATMs that put cash in your hands and devises that stream your favorite programs. Our work impacts generators and utility companies across the US and makes it possible for them to implement, maintain and manage their compliance programs.
We are an enthusiastic group of 70 people who sometimes wear multiple hats outside of our immediate discipline, but we rely on the expertise of each team member to succeed as a company.

Whether you are just starting your career or looking to advance it, we welcome you to consider the following opportunity.

Why Work Here?

We offer challenging and meaningful work and opportunities for growth. We are serious about the work, but have fun doing it.

Certrec is a leading provider of regulatory compliance and digital integration solutions for the energy industry with the mission of helping ensure a stable, reliable, bulk electric supply. Since 1988, Certrec’s SaaS applications and consulting expertise have helped hundreds of power-generating facilities manage their regulatory compliance and reduce their risks. Certrec supports the industry that lights surgical operating rooms, heats businesses and homes, makes transportation possible, and powers the technology for the ATMs that put cash in your hands and devises that stream your favorite programs. Our work impacts generators and utility companies across the US and makes it possible for them to implement, maintain and manage their compliance programs. We are an enthusiastic group of 70 people who sometimes wear multiple hats outside of our immediate discipline, but we rely on the expertise of each team member to succeed as a company. Whether you are just starting your career or looking to advance it, we welcome you to consider the following opportunity.